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Cancun City Sightseeing Tour

star-4.520 reviews
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Cancun, Mexico
Cancun City Sightseeing Tour

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more

Overview

Saved to wishlist!
Driver/guide
Hotel pickup and drop-off
Visit to Mercado 28 to buy souvenirs and art
Visit to Plaza La Isla for shopping
1 bottle water
Tequila & Chocolate Tasting (optional)
Visit to Playa Delfines
Food and drinks
Tips, souvenir and photos (available to purchase)

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9:00 AM
Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue The pick up time is set acording to your location, we have pick ups available at Cancun Hotel Zone, for hotels in center or downtown of Cancun the meeting point will be Oasis Smart Hotel
  • Confirmation will be received at time of booking
  • Please bring cash if you'd like to buy souvenirs
  • Not wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Most travellers can participate
  • The itinerary and times at each stop may have a be diferent
  • This tour/activity will have a maximum of 14 travellers
  • OPERATED BY Altustours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Cancun City Sightseeing Tour ?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travellers upon arrival
See all safety measures taken by Cancun City Sightseeing Tour .
Q:
What is the policy on sanitisation during Cancun City Sightseeing Tour ?
A:The policies on sanitisation are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
  • Transportation vehicles regularly sanitised
See all safety measures taken by Cancun City Sightseeing Tour .
Q:
What is the social distancing policy during Cancun City Sightseeing Tour ?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Cancun City Sightseeing Tour .
Q:
What measures are being taken to ensure staff health & safety during Cancun City Sightseeing Tour ?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Cancun City Sightseeing Tour .

Reviews

4.5
star-4.5
20 reviews
3 stars
0

Reviews by Viator travellers

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Showing 1-10 of 20 reviews
star-5
Great time!!
Viktoriya_T
, Mar. 2022
I really enjoyed the history of the Cancun. Also, meeting others and having tequila tasting and shopping was great as well.
icon Response from Host , Mar. 2022
It's great to know that you liked the history of Cancun, meeting new people during an adventure is always great! We look forward to welcome you again
star-2
This was NOT GOOD.
Yvette_L
, Aug. 2021
This was such a disappointment. There were 8 of us (mom, dad, adult children, adult girlfriends and one teenager). We were picked up late, about 30mins. So late that I called the main office to see if I had the wrong time. Finally picked up in a private van. Very nice vehicle and had great A/C so that accounts for one of their stars. First stop was this “Tequila Factory”. What a joke. It’s walking through someone’s backyard with big posters, showing parts of the process to make their “tequila”. Then you go inside this house for the tasting. It tasted so sweet and so smooth. They had so many flavors and I was duped- only after purchasing two bottles at $50each do I get it home and clearly see the label. It doesn’t say TEQUILA because it’s not. It has only 14% alcohol. It is just a flavored liqueur. Now it makes sense why once I decided on the coconut and mango “tequila”, they grabbed the bottles and took it to another table to quickly put it in cardboard and tape it all up making the label not visible. We were escorted around the side of the building where the nice old lady made us some pork street tacos. I was sick for three days after that. We drove to one souvenir store at Mercado 28, that had EVERYTHING, but who wants to shop at the first store you go to. I expected little markets, haggling with the lady selling her wares, lots of choices and options. Nope. Little did I know, that was going to be the ONLY store. I had to buy some souvenirs at the flipping airport! We drove to a beach where the famous CANCUN sign is. We were told if we wanted to get out and stand in line for a picture we can, but the line was too long so they’d have to circle around a few times to find parking or we could just go back to the hotel. We went back to the resort early. The driver never spoke to us and the “guide” was not much of a sightseeing guide. I wanted him to explain, talk, tell us something about what we were passing on the road. When they first picked us up he said, “let me know if you have any questions”. I didn’t know that meant because he was going to be SILENT THE ENTIRE RIDE! He seemed nice enough. When I did think of a question to ask, he did answer it- which accounts for the second star 🙁. As I said, we were one family of eight, and we paid $720 total. SOOOOO NOT worth it. Find another tour. This one is not good.
icon Response from Host , Sep. 2021
Hello! There was an issue in the traffic that got the transportation delayed. We called you to share the stituation before the time of pick up. The tequila was indeed tequila that got natural flavoured, it was mentioned during the explanation of the process. Thank you for your opinion about the food, we will work to improve it to it's best The store that was visited had the best prices and a great variety, the rest of the stores does not have the same qualitiy. Thank you for the opinion, we are going to look for other stores that can have great quality and prices Thank you for the comments regarding the guide, we will work with them to improve their performance as a tour guide. Once again, thank your for share this experience with us
star-5
Great
fabiola_m
, May 2021
Loved my private tour. They picked us up from the hotel and took us all over Cancun. They gave us the us the History and we even did some Tequila tasting.
icon Response from Host , May 2021
Thank you so much for sharing your experience at the Cancun City Tour, hope we can welcome you again and show you everything that Cancun has to offer!
star-5
We booked this tour we absolutely loved...
cteets81
, Feb. 2018
We booked this tour we absolutely loved it our tour guide was Teresa she was the best. Teresa was so informative about everything. This trip is well worth it to book. We were lucky we had a small group so so the more attention was great! Thankyou for the wonderful we had an amazing experience in México.
star-5
This was a great experience and I based...
Maria M
, Feb. 2018
This was a great experience and I based our high review in bases of whats to be expected, cost and most of all the great service! We were sent reminder by email night before to meet at our lobby and pick up was great on time great vehicle and lucky enough we were the only ones on tour. Being family of 4, 2 boys with us ages 4 and 9. I believe we had Victor as our guide. He was incredible. Very young but knowledgeable and great attitude, enjoyed our conversations with him. The driver was fantastic too. We loved visiting El Meco all to ourselves. Great opportunity to see ruins close to where we were without taking kids for 2 hour drive first. They were fantastic and he answered all our questions and gave us history accurately too as I read up on stuff before going. We went through town and he explained the daily lives to average folk and show us markets etc. Playa de Carmen was a nice area to walk around and get some souvenirs as well as some pictures. Pretty area. All and all it was a good tour a great option to get out of resorts for some time and would highly recommend the company for great service and staff.
star-5
We had two Victors, Victor the driver...
Clyde M
, Jan. 2018
We had two Victors, Victor the driver and Victor the guide they were both great, you will get to know the locals.
star-5
This was a great tour. We started with...
Vania D
, Jan. 2018
This was a great tour. We started with a trip to the El Embarcadero where we took pictures at the CANCUN letters. We then visited the El Meco Ruins. We then visited a silver manufacturer and retailer where wife got a great deal, or so she says. We traveled to Puerto Morelos where we took pictures and walked along the beach. I wish we could have stayed here longer. We then rode to Playa del Carmen and spent two hours shopping and dining. Admittedly, the shopping here was better than any other place we visited. We then returned for a through the Hotel Zone and a tequila tasting tour. From there, we were returned to our hotel.
1 traveller found this review helpful
star-2
Based on the description, we thought...
SIMONA and RON HANDLEY
, Dec. 2017
Based on the description, we thought this tour was going to show us a little of Cancun city, share information with us about the culture, etc. tour description ... You'll get an overview of the city parks, schools, markets, shopping malls, bus station, city hall, hotels, and hospitals that comprise daily life.. Our guide gave us none of that. You literally spend 20 minutes or less at El Meco Ruins and in Puerto Morelos. Our tour guide was very inexperienced. We were a group of 7 that included a very obnoxious women from Detroit. We literally didn't get part of the tour because this women told the guide that she didn't want to do it. Never saw the Tequila Museum as promised as well as had reduced times at each stop because she was done. The entire van ride 6 hours, we had to endure listening to the guide have a one on one conversation with this women, and learned nothing. Terrible.
1 traveller found this review helpful
star-5
Pick up and drop off were punctual...
Amour_2547
, Dec. 2017
Pick up and drop off were punctual, excellent, I wanna give them all the highest mark I can give. Driver and tour guide were excellent, they were eager to show and explain everything, and answered to every question we had. They knew what they were doing. We had exceptionally good time, and were super happy with this company. I recommend this company to everybody wishing to use this type of excursion. For sure I will use this company again and again. Thank you for the best service. Thank you for reading, and Gd Bless,
star-5
really FABULOUS!!!!!!!!!!!!!! tour...
James E
, Oct. 2017
really FABULOUS!!!!!!!!!!!!!! tour guide!!!!! he was excellent!! funny a real delight!!! in addition our driver was excellent as well!! The places we were taken to were great!!!!
star-5
My husband and I was the only one on...
Pearlie W
, Sep. 2017
My husband and I was the only one on this trip. The other guest cancelled and they missed a real treat. Our guide was very knowledgable and friendly. I recommend this tour.
star-5
Antonio our guide certainly knew his...
Sandy E
, Sep. 2017
Antonio our guide certainly knew his stuff and was passionate about the areas and history. This was a private tour of just my husband and I. We particularly enjoyed our stop at Playa Del Carmen for the vast amounts of shopping, This shopping area have a Old Navy and a few other stores we have in the states and we loved the clean beach. We chose not to vist El Meco Ruins since it started raining we chose to add more shopping and dining time at Playa Del Carmen which also was a good alternative for anyone who has no time for a full day trip elsewhere. Very good value for money
star-5
This was an excellent tour. Our guide...
Francis J
, Aug. 2017
This was an excellent tour. Our guide Antonio certainly knew his stuff and was clearly passionate about the local area and history. It was a nice small group as well and I particularly enjoyed our stop at Playa Del Carmen for the shopping and beach. The El Meco Ruins were also a good alternative for anyone who has no time for a full day trip elsewhere. Very good value for money
star-5
I purchased this trip versus the others...
Kiola T
, Aug. 2017
I purchased this trip versus the others based on the duration of visits to several stops. I travel with my toddler and wanted the option to rest in between. Mexico in the summer is extremely hot water and snacks were provided to us which really helped. The tour guide was knowledgeable and the driver was really friendly and nice. I felt save and comfortable and enjoyed the time spent with them. I appreciated their patience and attentiveness the most, I would do their tour again. The length of time we have on 5th Avenue at the end was ample and I was able to get some shopping done. Great value for the money spent on this tour.
star-5
This was a great tour. Very...
csbritt12
, Jun. 2017
This was a great tour. Very informative. It was a small group which wAs great. When we got Playa del Carmen you had about 2 hours to do whatever you want, shopping, eating or whatever . The snacks were a little strange with sandwiches at a convenience store . Antonio and MARIO were great. We even hired their private tour company to take us to several different tours that we needed to provide transportation to. They may have been the same price as a cab but a lot more comfortable.
star-4
It was good. I would like to recommend...
jariosvega
, Jun. 2017
It was good. I would like to recommend this trip to anyone who would like to visit El Meco Ruins and Playa del Carmen. The tour guide was very nice and friendly.
star-5
I loved this tour! Our guide was very...
Diana O
, Jun. 2017
I loved this tour! Our guide was very knowledgeable and there was plenty of time to explore the city .

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