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Cancun Hotel Zone Private Transfer From & To Cancun Airport

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Cancun, Mexico
Cancun Hotel Zone Private Transfer From & To Cancun Airport

From USD18.94

Price varies by group size

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon40 minutes to 1 hour 20 minutes  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Operators have paid Viator more to have their experiences featured here

Overview

Don't waste time waiting for other passengers or joining long lines for taxis when you land at Cancun Airport. Travel to and from the hotel zone in the comfort and privacy you deserve with this private airport transfer: simply select round-trip, arrival or departure options. Flight tracking service ensures your driver is ready when you are, while a name sign makes sure you don't miss your ride.
  • Private airport transfer service to and/or from the Cancun Hotel Zone
  • Opt for round-trip, arrival or departure options to fit your plans
  • Flight tracking means your driver is on time, even when your flight is not
  • No need to share a vehicle with strangers—service is just for your group
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All taxes, fees and handling charges
Hotel/port pickup and drop-off
Pickup and drop-off from designated meeting points
Private tour
Transport by private vehicle
Food and drinks, unless specified

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  • Cancún , Cancún, Quintana Roo, Mexico
  • Hotel Zone , Hotel Zone, Cancún, Quintana Roo, Mexico
  • Cancun International Airport , Cancun - Chetumal Km 22, 77565 Cancún, Q.R., Mexico
  • Best transportation shuttle from the Cancun airport to any hotel in Cancun Hotel Zone!
    • Confirmation will be received at time of booking
    • Wheelchair accessible
    • At time of booking, Passengers that arrive to Cancun Airport must provide the following information at time of booking: airline name, flight arrival time, flight number, departure city
    • At the time of booking, Passengers that depart to Cancun Airport must provide the following information at time of booking: airline name, flight departure time, flight number, arrival city
    • Stroller accessible
    • Service animals allowed
    • Near public transportation
    • Infants must sit on laps
    • Infant seats available
    • Transportation is wheelchair accessible
    • Most travellers can participate
    • This is a private tour/activity. Only your group will participate
    • OPERATED BY eTransfers
    You can cancel up to 24 hours in advance of the experience for a full refund.
    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Learn more about cancellations.

    The answers provided below are based on answers previously given by the tour provider to customers’ questions.
    Q:
    What is the policy on face masks and attendee health during Cancun Hotel Zone Private Transfer From & To Cancun Airport?
    A:The policy on face masks and attendee health is:

    • Face masks required for guides in public areas
    See all safety measures taken by Cancun Hotel Zone Private Transfer From & To Cancun Airport.
    Q:
    What is the policy on sanitisation during Cancun Hotel Zone Private Transfer From & To Cancun Airport?
    A:The policies on sanitisation are:

    • Hand sanitiser available to travellers and staff
    • Gear/equipment sanitised between use
    • Transportation vehicles regularly sanitised
    See all safety measures taken by Cancun Hotel Zone Private Transfer From & To Cancun Airport.
    Q:
    What measures are being taken to ensure staff health & safety during Cancun Hotel Zone Private Transfer From & To Cancun Airport?
    A:The policies on staff health & safety are:

    • Guides required to regularly wash hands
    • Regular temperature checks for staff
    See all safety measures taken by Cancun Hotel Zone Private Transfer From & To Cancun Airport.

    Traveller Photos

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    Reviews

    4.0
    star-4
    202 reviews

    Reviews by Viator travellers

    We perform checks on reviews

    Showing 1-10 of 202 reviews
    star-5
    Excellent service on time and safe
    Rutvik_R
    , Jul. 2022
    Really great service. They were waiting as described in email. Though it took little longer for the driver to come at the airport but that’s because no waiting is allowed at airport. Everything else was great. We got dropped off at the hotel on time and coming back we got picked up before time and reached airport on time. I would recommend the service. One thing I’d recommend is to be able to tip via app.
    star-5
    QUICK AND EFFICIENT
    Alyssia_D
    , Jul. 2022
    They arrived 10 minutes prior to pick up, we left on time and arrived to the airport earlier than expected. The driver was also nice enough to offer beverages prior to us leaving. Would recommend.
    star-5
    Safe trip
    Christopher_B
    , Jul. 2022
    Haven't finished our trip yet ! Still have the ride back to the airport... but the to the ferry was awesome ! Didn't speak or understand English needs work
    star-2
    When booking I put our...
    Jeriesha_J
    , Jul. 2022
    When booking I put our hotel. Hotel Ziva they contacted and said we would need to pay an additional fee. We paid the fee prior to arriving. They held us up for 30 minutes and still made me repay the fee.
    star-5
    Friendly, courteous,...
    Eddie_E
    , Jul. 2022
    Friendly, courteous, prompt and professional. Would definitely use this service again in future trips.
    star-1
    eTransfers gets an E for service
    Marcus_E
    , Jul. 2022
    I booked a round trip airport transfer with Viator because I thought it was a good value for a private shuttle. After booking I was contacted by the operator, eTransfers, requesting an additional $22USD because our hotel was outside of the Cancun Hotel Zone. I reluctantly paid the additional fee, despite our hotel Hilton Cancun being closer to the airport than some of the north most hotels in the hotel zone. After arriving at Cancun and making my way through the “gauntlet of salespeople”, I found the eTransfers representative. For some reason he had my relatives reservation, who I was traveling with, but not mine — even after showing my reservation receipt. Thirty minutes later, after calls to the office my reservation was found. Then I was told I need to pay and additional $22USD. Another 30 minutes passed in the stagnant Cancun heat before they realized I had already paid. I was then told I had to sign a charge authorization form before I could take the shuttle to my hotel. I reluctantly did so knowing if I was double-charged I could dispute it with my CC company. Once in queue for a shuttle van I was asked for identification. The representative wanted to take a photo of my passport….ABSOLUTELY NOT!! I allowed him to verify my name and that’s it. This was a worst experience I’ve ever had traveling to a Caribbean island. They prey on travelers without internet access, desperate to make it to/from the airport. I had the same “you need to pay $22USD” experience on my return airport shuttle. eTransfers is shady, trying to get extra money, and I would not recommend them to anyone.
    star-3
    Our first experience with Viator was not worth the price.
    Tina_G
    , Jul. 2022
    When we arrived at the Airport in Cancun, our ride was not there. We did not get an explanation but were told twice that it would be there in 10 minutes. It started to drizzle. The Driver did not speak English and played loud music. We requested a 6am pick up for an 8:10am flight and Allison T booked us for 5:10am. By the time I found out, it was too late to change it. We were also told on the last day that the 1st Driver had traffic due to an accident is why he was late. The ride back to the airport was uneventful and the Driver was very nice.
    star-1
    Not what I ordered
    James_R
    , Jul. 2022
    Paid for private transfer but got to pick up area where none of the transfers wanted to take one person. Finally they walked me to a cab and had me wait there until someone else was going to the same hotel and made me share a cab with them.
    star-5
    Professional and friendly service
    Nompumelelo_Z
    , Jun. 2022
    Drivers were professional and friendly during pickup and drop off was quick and efficient. Communication via WhatsApp was prompt .
    star-5
    Great service
    Miguel_P
    , Jun. 2022
    Since our hotel was on different part of town they sent us on a taxi and the driver Señor Juan was a very helpful and very pleasant.
    star-1
    Wrong Location using App
    MichaelStevenson
    , Jun. 2022
    When I got to the airport in Cancun, even thou I had the correct address for the hotel, the app gave a default to a different hotel where it cost me 22 dollars more to reach my hotel. I paid for a round trip at the end of my vacation and now don’t know how I will get back to the airport.
    1 traveller found this review helpful
    star-5
    Perfection across the board
    Ben_L
    , Jun. 2022
    Customer Service communicates promptly through WhatsApp and is very responsive to questions and requests. The drivers were perfectly on-time for both scheduled transports, they we very pleasant and courteous, the vans were super clean and we got safe rides both ways. Perfection across the board!
    star-5
    I will use this service everytime!
    Lyn_R
    , Jun. 2022
    Both of my drivers were so kind and made me feel very comfortable. They spoke great English. Their driving was safe and cautious.
    star-5
    Company was very...
    Sean_P
    , Jun. 2022
    Company was very communicative, such an easy trip out of the airport. Our driver was professional and great to work with.
    star-5
    Safe & Secure
    Latasha_B
    , Jun. 2022
    My driver was at the hotel waiting for me 15 min before my actual pick up time. I arrived to the airport safely and in a timely manner. I was able to listen to some smooth music along the way.
    star-4
    Late Pickup but Alberto Ortega was Amazing
    Amelia_H
    , Jun. 2022
    I wish I could give them 5 stars. But I just can't. I booked for 10pm. Our flight landed at 9:30pm. I text to inform that we'd landed. We made it through customs about 10:15. We STILL had to wait 30 minutes. The young lady at the airport was inattentive and didn't communicate much. However, once Alberto arrived, my view of the company changed. He was patient in getting the address looked up in his GPS. He's a very safe driver. (He stopped for tourists in crosswalks and dangerous intersections to ensure they wouldn't get hit). His English is VERY good. He showed us where the attractions were along our drive and gave great suggestions for places to go and things to do. Thank you Alberto!
    star-5
    Quick Private Ride
    Mica_C
    , Jun. 2022
    They were on time and it was a really nice vehicle. I had booked at the last minute and it was super cheap versus what I paid a taxi to take me to the same place.
    star-5
    Worth it
    Stephen_D
    , May 2022
    The service was awesome. Coming into Cancun there are a million taxi companies and car services looking to pull you with them. This saved our lives from the madness 😂. The van was clean and the driver was great!
    star-5
    Driver to airport
    Andrea_H
    , May 2022
    The driver was very kind, and it was a smooth ride. He arrived on time, and I got to the airport in plenty of time.
    1 traveller found this review helpful
    star-5
    Everything as promised!
    Vickie_D
    , May 2022
    Felipe picked us up at our hotel at 5:00 a.m. and was prompt as to our arranged time. The van was clean and he was very cordial and attentive. We would use this service again.

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