Catamaran Group Sightseeing, Snorkeling Tour Isla Mujeres

We had great time on the beautiful water! Crew was fun and entertaining. Enjoyed the island shopping.

So disappointing. Pros: The crew was friendly, the water was beautiful, the drinks were plentiful and the guacamole/chip snack was good. Cons: no snorkeling instructions given, no fins for snorkeling and the current where we were dropped was the strongest I've ever snorkeled in - it was hard to get back to the boat and several people were struggling without help from the crew - seems all they were interested in was taking photos to try and sell to you later. They started handing out alcohol as soon as we took off from the pier - a first - all others we have been on wait until after you snorkeling. Huge issue was they did not even take us where the tour description said. They left us on Isla Mujeres for about two hours instead of the final stop on the tour of North Beach - the weather was great/hot so that was not the issue - and we specifically asked the boat captain if we were going there after Isla and he said yes - he would drop us a three minute walk from there and we would have about an hour on what he called the best beach in the world. Didn't happen - he lied. In Isla they dropped us and gave no clear instructions about how to find the boat when it was time to leave - they moved from where they dropped us to another pier. Our group was asking ferry workers how to find our boat and wandering around in a huge crowd. When we started cruising away from the island we asked again about the beach and he said we weren't going because we couldn't keep our transportation back to the hotel waiting - yet he motored back extremely slowly and kept pouring shots and other alcohol to everyone while pushing photo sales. There were young teens on board and they blasted the nastiest music I have ever heard, with every cuss word, promoting violence and sex. Very inappropriate. Back at the pier of origin I asked for the restroom and was sent up a shaky spiral staircase in a dilapidated building with a long hall of abandoned rooms - creepy - finally found a toilet in a former shower stall - no sink - no paper - beyond nasty. AVOID the Cat Mania snorkeling/beach/Isla Mujeres at all costs!!

I had a horrible experience. I received a text message stating that there was no availability for my group and then $600 was deducted from my account and the company refused to send a refund. I won’t be using this company again.