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Snorkeling & Jet Ski

star-4.539 reviews
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Badge of Excellence
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Cancún, Mexico
Snorkeling & Jet Ski

From USD109.00

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Number of travellers
0 Adults1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon4 hours 30 minutes  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Cancun's best snorkeling can only be reached by boat. Experience the area's sheer diversity on a snorkeling tour with five separate stops—a shipwreck, a cenote, coral reef, underwater sculptures and a sea turtle grazing area. Group sizes are kept small, with no more than 10 people per boat, while you wrap up your adventure with a Jet Ski ride. Package includes round-trip hotel transfers but excludes dock fees.
  • Discover Cancun's diverse snorkeling on a tour with five separate stops
  • Wide choice of departure times lets you plan your day and fit more in
  • Opt for solo or shared Jet Ski ride to suit your budget
  • Skip the self-drive stress with 2-way transfers direct from your hotel
Saved to wishlist!
Use of Snorkelling equipment
Bottled water
Air-conditioned vehicle
Use of Jet Ski 30 minutes
To drive a waverunner you must be over 18 years
Gratuities
Dock Fee ($10 usd, payable at check-in)
$5usd deposit for locker's key (refunded when returning the key).
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Total Snorkel Cancun , Carr. a Punta Sam 05-Mz.2, Sm.80, 77520 Cancún, Q.R., Mexico

400 yds away from All Ritmo Hotel, and right next to "Estrella de Mar" church.

Hmm...we can’t seem to find this place. Please check the spelling, or choose another location.

This activity will end right where it started.If you don't show up on time, we will infer that you will reach our location by yourself or that you simply declined to take the tour.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Not recommended for travellers with back problems
  • Not recommended for pregnant travellers
  • Most travellers can participate
  • This tour/activity will have a maximum of 30 travellers
  • OPERATED BY Total Snorkel Cancun
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Snorkeling & Jet Ski?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travellers upon arrival
See all safety measures taken by Snorkeling & Jet Ski.
Q:
What is the policy on sanitisation during Snorkeling & Jet Ski?
A:The policies on sanitisation are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
  • Transportation vehicles regularly sanitised
See all safety measures taken by Snorkeling & Jet Ski.
Q:
What is the social distancing policy during Snorkeling & Jet Ski?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Snorkeling & Jet Ski.
Q:
What measures are being taken to ensure staff health & safety during Snorkeling & Jet Ski?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Snorkeling & Jet Ski.

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Reviews

4.5
star-4.5
39 reviews

Reviews by Viator travellers

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Showing 1-10 of 39 reviews
star-2
Think twice.
Yvlalia_L
, May 2022
The whole trip felt extremely rushed. Couldn't stop to enjoy the sculptures or the sunken ship. Even time I dived down and came back up, I would hear the tour guide yelling "Keep up!" "Go RIGHT, go LEFT!!" "Catch up!" "Stay with the group" it felt like he was herding cattle. Common. It's snorkeling. You gotta stop and smell the corals and really emerse yourself. Also be known, that this should be labeled as a begginers snorkeling trip, the poor tour guide literally had to teach people how to put on their flippers. Also paid for pictures and videos and haven't received them yet. Best part was the jetskis, those things were awesome
icon Response from Host , May 2022
Hi, We highly appreciate your feedback as it helps us become better at what we do. We are sorry to know that you felt rushed during your snorkeling, but it's nice to read that you enjoyed the jet skis and had a good time overall. It would be really helpful if you could send us more info about your trip for us to investigate what happened with your pictures. We hope you give us another chance and visit us again next time you travel to Cancun. Regards.
star-5
Excellent Trip
Jessica_H
, Mar. 2022
This was an excellent snorkelling trip. We stopped at a shipwreck (waters were very choppy so we didn’t stay long), underwater museum, turtles and a cenote. I saw two turtles! Monica was an excellent guide and they provided us with water on the boat. Her English was very good also. We booked to do the jet ski as well however after the snorkelling decided not to go ahead with the jet ski. As above, the water was really choppy so we didn’t feel comfortable. No refund provided which is understandable, however a reschedule was offered. Thank you!
icon Response from Host , Mar. 2022
Hi, Thank you for your review. It's great to know that you were able to enjoyed the snorkeling tour despite the weather and choppy waters. It's unfortunate to read that you couldn't ride the jet skis. We will let Monica know about your great comments. We appreciate your kind words and we hope to see you again on your next trip to Cancun. Kind regards!
star-5
Will Be Back for More!!
Michael_M
, Jan. 2022
First of all, our tour guide Monica was amazing and really helped make the whole experience. The snorkeling areas were beautiful and although the first was a bit crowded, all the other stops were very relaxed. The only downside we had on the trip was weather related. Dark clouds rolled in before reaching the cenotes so those weren't as visible. All in all, A+++ and would recommend to all.
icon Response from Host , Jan. 2022
Hi, Thank you very much for your review. It's fantastic to hear that you liked the snorkeling tour and had such a good experience. We will make sure to give Monica your kind comments. We highly appreciate you recommending us to other travelers and we will be ready to assist you on your next Cancun vacation. Best regards!
star-5
Jet ski/ snorkel
Leiah_M
, Jan. 2022
Fantastic snorkel/jet ski trip! Knowledgeable staff. My first turtle sighting on a snorkeling trip! Four separate snorkel spots was great.
icon Response from Host , Jan. 2022
Hi, Thanks for the 5/5. It's great to read that you enjoyed this snorkeling experience and saw a turtle. We hope to see you again soon. Best regards!
star-2
NO REFUND!!! Lol
Kyle_G
, Dec. 2021
As land dwellers, there is aways a craving to experience adventure. Well on the morning of our excursion the wind had picked up and there was white caps. The day was better suited to diving that a snorkel. I asked about the conditions when we arrived and mentioned that we got a jet ale package combo. No problem no problem. Until we return from the snorkeling all jacked up about half of the boat ended up throwing up over the side because of the conditions. Retuning back to the dock green under the gills I explained that my wife and both had no interest in spending an hour on jet skis. The manager didn’t want to even talk about it. Was just NO REFUND. I said we are not burning your fuel or wasting anyones time. Only reschedule!! Well we only had one more day in Mexico on this trip. Such is life!!!
icon Response from Host , Dec. 2021
Hello Kyle, We appreciate your review and would like to thank you for sharing your comments with us. It's unfortunate to hear about this issue. We have a bad weather guarantee that let you reschedule for a different date or get a refund when the weather doesn't allow our tours to be performed. It would be really helpful if you could send us more info to socialmedia@cancunrivieramaya.com for us to investigate further. Once again, thank you for your review. We hope you can give us another chance and get to experience our tours on better weather conditions. Regards.
star-5
Great morning of snorkelling and jet skiing
Jennifer_W
, Oct. 2021
We went for the snorkelling and jet ski experience and both were excellent. We were looked after throughout the trip and Lewis was a great guide
icon Response from Host , Nov. 2021
Hi Jennifer, We appreciate your review and are happy to know that you had fun with this tour. Thank you for your high rating! We look forward to seeing you again.
star-4
Good afternoon getaway
Andre_P
, Sep. 2021
Loved seeing the sea turtles, the ship wreck and the cenote. Guide (luis) very extreamly nice. My flipper ripped during the snorkeling. Luckily they had a spare strap. My mask leaked a little. My fault for not trying it on before going out. I recommend you bring yiu own mask and bring towels!! They don't supply towels and the website and booking does not state that.
icon Response from Host , Sep. 2021
Hey there Andre! Wow! Thank you for the great review, we'll make our best efforts to ensure a better service next time you come visit us!
star-5
Great time and definitely returning!
Estela_R
, Jul. 2021
We had a great time both snorkeling and using the JetSkis. Alex was our guide during snorkeling on Barracuda’s ship. They made it fun and very informative. We got to see lots of different fish, turtles and other sea life. The JetSkis, or rather seadoos, were very fun. They explained everything well, as we were not very experienced. We would definitely recommend to others and do this to her again next time we are in Cancun. The transport that was included was great also! They had few people in the van and only had one stop, which made it fast to get there and back. Thank you everyone!
1 traveller found this review helpful
star-4
Breath taking 😍
jessica_e
, Jul. 2021
Experience was amazing but I gave four star because they charged for an extra 10 for boarding after I already paid, and the scuba 🤿 mask and air hole weren’t well sanitize
icon Response from Host , Jul. 2021
Hello Jess! Thank you for taking the time in giving us a review. All of our snorkeling tubes are brand new and sealed when given to our guests, and as such don't really need any extra sanitation. As for the extra $10 usd, we're sorry but it is a charge made by the marina and not us. We hope you may return for another adventure in the future, and that you enjoy a great fun time with us again
star-2
Disappointing
Greg_R
, Jun. 2021
This was our first negative experience with a Viator tour. First off, the check-in was chaotic to say the least. The snorkeling equipment was very poor and left us all with sore noses and mouths. Most disappointing was the tour itself. For two of the three stops, the boat dropped everyone off and then moved to another point in front of the group. We swam in a straight line to the boat, all together, no exploring and got right back on the boat. The sites were touristy and crowded. When we got back for the jet ski tour, we had booked 5 individual jet skis. They had three available and no other option. They would not refund the jet ski portion of the tour and said the doubles could have an hour and the single (we are a family of 5) could have half an hour. They were inflexible even though they were not providing what they had committed to and we had paid for. There was no tour. We were only allowed to go back and forth in front of the dock, an area filled with seaweed, which stalled out the jet skis constantly.
1 traveller found this review helpful
star-5
Great Cancun experience
Michelle_R
, Jun. 2021
Tour guide made experience great for all ages. Had a great time just do again when we come back to Cancun.
1 traveller found this review helpful
star-5
This was a new and fun...
Antonioni_M
, Mar. 2021
This was a new and fun experience for me. i am not that good of a swimmer so i was a little worry but the water literally carries you. You will float effortlessly definitely would do it again
star-5
Would recommend! Great stuff!
Eugene
, Mar. 2021
Great experience, spent too much time searching for turtles, I would rather spend more time on the ship wreck, there's a lot of fish and I think it's the best of snorkeling part. Jetski was great too, they say it's around 30 minutes, but I think I was riding for more than 40.
star-5
Terrific Excursion!
Michael_D
, Mar. 2021
This excursion was amazing. The staff are all extremely friendly, knowledgeable, and passionate about what they do! We were lucky enough to have Captain Rilly as our captain and George as our guide for the snorkeling portion. They were both awesome and they gave us a great time that we’ll never forget! Our jetski guide (unfortunately I cannot recall his name) was also phenomenal. You can’t go wrong with this activity! I highly recommend it! Thank you all for your amazing services!
star-1
Need a refund
Shannon_S
, Jan. 2021
We paid for it and it got canceled w need a refund and no one has answered for 2 days. Wish we could have gone
1 traveller found this review helpful
star-4
Amazing Excursion
Darice_S
, Nov. 2020
I can’t even begin to describe how beautiful this experience was. The shuttle service picked us up from our hotel and from that very moment the fun began. Robert was our tour guide and although he was sometimes overly assertive, he meant the best In teaching us how to make the best of our experience. Captain Juan was a blast and excellent navigator in helping us find green sea turtles especially & Esther captured some of the best underwater photos and videos I’ve ever had taken. Since I was a bit more experienced than the rest of my group I trailed off with Esther to explore the shipwreck and capture my own amazing footage. Her knowledge of the marine life and her skill in manipulating the location of the fish was top tier. The last part of our excursion was the Jetske ‘s. Going 40 miles an hour on open water is frightening to some, but in my case it is beyond freeing. The first two parts of our experience totaled about an hour and a half and the JetSki experience was about 40 minutes. This was more than adequate time to fully enjoy the machines on the water in the vast area that we were able to ride & Needless to say Esther captured even more amazing photos above the water. I’ll give this experience an 8 out of 10. It’s almost impossible to guarantee that marine life will be present, but we did get the experience of swimming with one sea turtle. My only qualm Was that the photos were quite expensive, but Totally worth the memories that total Snorkel helped create
icon Response from Host , Nov. 2020
Thanks Tyller! We'll work to get your 10/10 next time ;)
star-5
Best snorkeling trip ever!
Jessica_B
, Sep. 2020
Omg! Roberto and Captain Juan were absolutely amazing they made sure that I was safe they also told me about all the fish that we were seeing as well as make sure that we were comfortable in the water before we went far away from boat. We stopped at multiple snorkeling sites which was definitely appreciate it because most companies will take you to one site and then that’s the end of the excursion. This is Cashin with so amazing I definitely would like to do it again this week!! And Agnes will take all of your pictures while you’re underwater so that you can be hands-free !!! Outstanding service!
star-5
Best excursion for your time and money - amazing sites and customer service!
Aaron_W
, Sep. 2020
We had an amazing time and the staff was so helpful and generous - the price was very fair and decent - you get a lot for the money. The staff was personable and eager to show us the best sites during the snorkeling tour. Monica was our tour guide for the snorkeling and she was very kind. Also, they warn ahead of ordering the trip that they’re strict on the pick up time, they meant what they said and showed on the dot. They have to so they can take care of everyone timely throughout the day. They coordinate with the other companies to do the snorkeling so there’s not a bunch of boats on top of each other.
1 traveller found this review helpful
star-5
Snorkeling in Cancun 02/2020
Monica_S
, Feb. 2020
I can check this off My Bucket List! The staff was friendly and very patient!! I’m so pleased that they captured awesome pics of Me!!!
star-5
Merci beaucoup !
Ofeig P
, Oct. 2019
Nous avons passé une excellente journée, notamment grâce à Roberto qui a fait tout son possible pour chercher une tortue avec laquelle nous avons pu nager. Le staff est super gentil. Nous conseillons aux amateurs de sensations de tester le jet ski ! Un grand merci pour tous ces moments de plaisir.
icon Response from Host , Oct. 2019
Merci pour votre avis! J'espère vous voir lors de vos prochaines vacances à Cancun

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