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Isla Mujeres: All-Inclusive Catamaran Tour

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Cancún, Mexico
Isla Mujeres: All-Inclusive Catamaran Tour
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From USD39.00

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon8 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Beautiful Isla Mujeres is known for gorgeous beaches. Experience them from the deck of a catamaran and the restaurant of an exclusive beach club with two large pools on this full-day tour. Snorkel Punta Sam reef with guides to share the best spots, then dance on deck and enjoy the open bar as the sun sinks into the Caribbean. Upgrade to add round-trip hotel transfers: all packages exclude dock fees.
  • Sail to Isla Mujeres by catamaran, with a snorkel stop at Punta Sam
  • Enjoy lunch and an open bar at a well-equipped beach club with two pools
  • Onboard guides, music and an open bar keep the party spirit flowing
  • Upgrade to travel the easy way, with door-to-door round-trip hotel transfers
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Buffet lunch and open bar at beach club
Catamaran to Isla Mujeres Roundtrip
Reef snorkel guided tour
Snorkel equipment and new tube
Pick up and drop off (If selected)
Docking fee and Taxes Total $22 USD per person (to be paid on excursion day)
Ground transportation to Cancun dock (options available)
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
UltraMar Playa Tortugas , Blvd. Kukulcan km 6.5, Kukulcan Boulevard, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Terminal maritima de playa tortugas

Hmm...we can’t seem to find this place. Please check the spelling, or choose another location.

9:00 AM
This activity will end right where it started.If you booked the option with transportation, pick up time will be reconfirmed 2 days before excursion date via email.
  • Confirmation will be received at time of booking
  • Children must be accompanied by an adult
  • For safety reasons, pregnant women are not permitted to participate in the tour and only children over 8 years old can snorkel
  • If you have been recently operated on or suffer from any condition that limits you physically (for example, back problems), please mention it to our reservations department before making your purchase
  • Remember to arrive at least 30 minutes before the departure time
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Not recommended for pregnant travellers
  • No heart problems or other serious medical conditions
  • Most travellers can participate
  • This tour/activity will have a maximum of 30 travellers
  • OPERATED BY Sat Mexico Tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Isla Mujeres: All-Inclusive Catamaran Tour?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travellers upon arrival
See all safety measures taken by Isla Mujeres: All-Inclusive Catamaran Tour.
Q:
What is the policy on sanitisation during Isla Mujeres: All-Inclusive Catamaran Tour?
A:The policies on sanitisation are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
  • Transportation vehicles regularly sanitised
See all safety measures taken by Isla Mujeres: All-Inclusive Catamaran Tour.
Q:
What is the social distancing policy during Isla Mujeres: All-Inclusive Catamaran Tour?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Isla Mujeres: All-Inclusive Catamaran Tour.
Q:
What measures are being taken to ensure staff health & safety during Isla Mujeres: All-Inclusive Catamaran Tour?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Isla Mujeres: All-Inclusive Catamaran Tour.

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Reviews

4.0
star-4
51 reviews

Reviews by Viator travellers

Showing 1-10 of 51 reviews
star-1
Horrible experience—- do not book with them.
Christopher_D
, May 2022
I think the most memorable part of my experience was waitinggggg and wonderinggg in the lobby for an hour and a half to see if our transportation was going to come….. it never did!!!!!
icon Response from Host , May 2022
Hello, Christopher_D. First of all, thank you for sharing your comments, we are sorry you feel this way, and we apologize for the bad experience you had; we would like the opportunity to talk and investigate your feedback further, we typically follow exceptional customer service and we regret that your experience with us was not up to par, please drop us a message directly support@satmexico.com, we’d love to resolve this as quickly as possible and find a solution that works for you. Best regards!
1 traveller found this review helpful
star-1
Major fail
tusom
, Dec. 2021
We enjoyed the snorkeling experience and spent quite bit on tequila and jewelry at the store the host took us to. What ruined the experience was the photographer who acted very inappropriate with me when I was purchasing images of the snorkeling activity; he was overly touchy and made inappropriate comments like "can I keep your photos" or pointing at my chest area on the pics when I said I didnt want my picture. TOTALLY FELT DISRESPECTED AS A HUMAN BEING AND AS A CUSTOMER. Am I paying money to be sexually harassed. No thank you. I don't want to ever spend a penny on activities by this company again when I come back to Cancun if they don't train their staff on basic manners.
icon Response from Host , Dec. 2021
Dear, tusom. Dear, tusom. First of all, thank you for sharing your comments, we are sorry you feel this way, and we apologize for the bad experience you had; we are going to investigate your feedback further, we typically follow exceptional customer service and we regret that your experience with us was not up to par, we are going to resolve this as quickly as possible and find a solution that works for you. Best regards!
1 traveller found this review helpful
star-4
Poor transportation
Keith_B
, Aug. 2021
The actual catamaran experience was great but transportation to and from our hotel was not so great. 30 minutes late to pick us up based on what our ticket said and after the excursion we waited for an hour multiple texts and phone calls later we ended up having to walk back to our hotel
icon Response from Host , Aug. 2021
Dear Keith_B Thanks for taking the time to share your thoughts and feedback with us, we're grateful for your honest feedback, all review is important to us since we strive incredibly hard here to make every customer experience enjoyable. Best wishes!
star-3
Nice cruise
Robert_S
, Jul. 2021
Catamarán was great. Transportation included to and from hotel not. Never showed up to pick us up and complicated to return
icon Response from Host , Jul. 2021
Dear Robert_S Thanks for sharing your feedback, this is incredibly helpful! we are glad that you have enjoyed the catamaran, all feedback is important to us and we're glad you feel we're on the right track! Best wishes.
star-1
JUST READ THIS!!!
Renata_O
, Jun. 2021
JUST READ THIS: The staff is very kind but the boat does not have enough safe space for everybody and the restaurant is simples AWFUL! The food is honest and tastes ok, but the place is dirty, ugly and it looks like a prison’s restaurant. All the tour boats stop in that restaurant, it is SO crowded!! There was a storm during our tour and the boat had not enough space for everbody to hide from the storm and we got so wet!! And when we finally arrived at the restaurant, already STARVING, because they take too long to get there, it was raining INSIDE the restaurant, all over it, because its ceiling was not strong enough! Everyone’s meals got wet and it was nestle impossible to stay there, neither to eat! It is not their fault that reines, but it is their fault that the boat is not prepared for this kind of situation and mostly that THE RESTAURANT THEY TAKE US IS A MESS, IS CROWDED AND ITS STRUCTURE IS POOR AND CAN’T EVEN HOLD THE RAIN! The owner of this poor restaurant must be the same owner as the boats, because its quality is the worst! Don’t go, it is better to go by ferry by yourself or pay more for a private tour! Believe me!!!
icon Response from Host , Jul. 2021
Dear Renata_W Thank you for posting a review and we’re sorry to hear that your experience was not up to standards, we apologize the bad experience you had with the storm, thanks again for share your thoughts and experience with us, is incredibly helpful and we'll take the elements you've mentioned in your review to heart, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time, your happiness is our number one priority! Best wishes!
1 traveller found this review helpful
star-2
Disappointing
Bethany_H
, Jun. 2021
The boat left an hour and a half late. Drinks were awful. The snorkeling was way too crowded to enjoy and very short. The catamaran was slow and we only got an hour to actually explore the island. The place we went for lunch was abandoned and run down with no beach or pool access like many other tours. The food was mediocre. I would recommend a different company or taking the ferry and then doing a private snorkel charter once you are on la isla mujeres.
icon Response from Host , Jun. 2021
Dear B_H Thanks for sharing your feedback; we’re sorry your experience didn’t match your expectations; I want to let you know we'll take the good and the bad elements you've mentioned in your review to heart; the happiness of our clients is our number one priority, that's why reviews like yours make us keener to push us to be better. Best wishes!
1 traveller found this review helpful
star-5
Amazing crew, unlimited drinks
Karen_A
, May 2021
Oh the entire boat crew were amazing. They gave unlimited drinks and they serve shots too!!! I want to definitely book this again for a second time on my trip. Loved it!!!
icon Response from Host , May 2021
Wow Karen! It sounds like you had a great time with us; I'm glad we were able to meet your expectations! Thanks for your trust; we're thankful for amazing customers like you. Hope to see you again soon! Best wishes.
1 traveller found this review helpful
star-4
Beautiful way to experience Isla Mujeres
Ally
, May 2021
Absolutely amazing experience, however transportation was a bit confusing. We left the pier for a transport van, had to walk a little to the coast, then wait for the boat. Once we got on the boat however, it was smooth sailing! The crew were super helpful and nice, and the food and drinks were delicious. Worth every penny, but don’t forget your pesos for the taxi back!
icon Response from Host , May 2021
Dear Ally First of all, let me thank you for visiting Mexico; we are happy to serve people from all around the world; thanks for taking the time to share your feedback with us; we're glad you feel we're on the right track! Best wishes.
1 traveller found this review helpful
star-5
Promise this is the only review you need to read
Taylor_L
, Apr. 2021
First off, you need to bring these things with you; waterproof bags, extra towels, sandals bc you can't wear shoes on the boat so you want something easy to take on and off, LOTS of reef safe sunscreen(just pay extra so you're not being a jerk to the reef) and an extra swimsuit if you don't want to wear a salt water soaked swimmy all day. Just wear your swimmy and a cover up, no need for anything else. The crew was amazing, extremely helpful and very kind! Open Bar is no joke. You snorkel in the middle of the ocean with a bunch of other boats, it's pretty unorganized and if this is your first time snorkeling, watch some videos on Youtube of "how to" because they won't show you. You sort of just jump in and you start snorkeling hahaha. You NEED to be a good swimmer for snorkeling, but especially this because the life vests aren't "awesome" for keeping you above and the waves were pretty brutal. They are also going to take pics of you with their GoPro and then ask you to buy it from them for 20-30 USD later. Bring your own GoPro and record the whole thing and take your own pics. Not worth a potentially bad pic of yourself for 20 bucks.. All in all, we had A LOT of fun after we figured out how to actually snorkel! After that you go to the "beach club". Don't go expecting an Isla Mujeres version of Mandala Beach club. It's very low-key. They have some showers and nice bathrooms and a water slide you have to "pay" for. We didn't haha. They have lots of drinks(unlimited) and the food was good. We only got an hour there though so we ate and didn't get time to hang out at the beach. Next was the main part of the island for about 1.5- 2 hrs. I don't care what anyone says you absolutely need to rent a golf cart because first off, super fun, second off, pretty cheap (300 pesos for an hr, DO NOT pay anymore than that), third off, walking around the island is going to kill you. We went to the north beach and it was nice. Wish we would have seen the turtle farms though. This island is hella busy and full of tourists traps. Don't get any food or drinks on the island, not worth it and a waste of your short time there. If you shop, you need to haggle. Now the ride back.... oh buddy. This is really where water proof bags and extra towels comes in handy. The waves were intense on the way back and the boat was going up and down a lot!!! We got SOAKED 3-4 times. This may not be everyday, but you don't want to take that chance and be wrong. My friends and I are photographers and videographers in the US and we brought two very expensive cameras, a go pro, a bunch of cash and of course, our phones... I almost had an anxiety attack when I saw the first wave hit the boat and our bags get drenched. SO needless to say if you remember one thing from this review it is bring water proof bags and backpacks. Side note: a friend of ours got sea sick. The crew was awesome about it but if you're scared you might get sick, get some nausea medicine and bring it with you!!! That is literally as detailed as I can get in this review. I honestly think you should do this one out of any of the catamaran experiences bc they are really the best and I'm super happy we did this. Don't forget to tip them at the end!!
icon Response from Host , Apr. 2021
Dear Taylor First of all, let me thank you for visiting Mexico; we are happy to serve people from all around the world. Thanks for the awesome review; we really appreciate you taking the time to share your experience with us; it means the world to our entire team and us! We're grateful for customers like you. We hope to see you again soon!
1 traveller found this review helpful
star-1
Disappointed
Christina_R
, Feb. 2021
The crew took pictures of my husband and I while on the boat. They offered to send me the photos for $20USD over Facebook because I didn’t have the app that they use. I never received the photos. The food was not good (I am a picky eater), but don’t expect anything good. Service was good. Trip was uncomfortable as you sit on the boat itself. Most of all unhappy they scammed us out of our photos! I could have taken our own selfies and saved the $20.
icon Response from Host , Feb. 2021
Dear Christina First of all, let me thank you for sharing your feedback; following up on your photos, we have verified that your photos were sent on February 6; could you please check your spam inbox? Your happiness is our number one priority. We strive incredibly hard here to make every customer experience enjoyable, and we’re really sorry we’ve not been able to meet your expectations this time. Best wishes.
star-4
Sun, snorkeling and shopping.
juan_r
, Oct. 2020
Crew of wing it was great, attentive to everyone and not just locals. Isla Mujeres meal was good and they even came out and sang happy birthday to my wife. The shops are over priced and my wife's phone was jacked from my backpack. But overall, good trip.
1 traveller found this review helpful
star-5
Great crew / great day!
Amy_R
, Jul. 2019
This tour was so much fun! The snorkeling was slightly disappointing because it's very regulated - have to follow guide and wear lifejacket, but they let us jump in a few times afterwards without. Lunch buffet is nothing stellar. Rent a golf cart on isla muejres. Boat was not too crowded at all. Crew was so fun and made sure drinks were always full. Overall, I would recommend this and do it again!
icon Response from Host , Jul. 2019
Dear Traveler, Let me thank you for taking the time in leaving a review, this make us improve and encourage other travelers to enjoy this adventure. Thank you for visiting México, we are happy to serve people from all around the world. Regarding your comments, we know most of the travelers know how to swim but for the safety of all we prefer you to take a lifejacket. SAT MEXICO team thank you for leaving your review and looking forward to serving you again. Best wishes, SAT MEXICO Team
1 traveller found this review helpful
star-2
ME FUI SIN CONOCER ISLA MUJERES
auroramaria_r
, Aug. 2021
Esperaba mucho más de este tour. Apenas nos dejaron tiempo para hacer snorkel en el arrecife o para visitar la ciudad. Nos metieron en una joyería y ya está.
icon Response from Host , Aug. 2021
Hola Ratos Gracias por dejarnos tus comentarios, gracias por compartir sus comentarios, nos disculpamos por la mala experiencia que comenta; nos gustaría tener la oportunidad de hablar e investigar sus comentarios más a fondo, por lo general seguimos un servicio de atención al cliente excepcional y lamentamos que su experiencia con nosotros no haya estado a la altura, envíenos un mensaje directamente, nos encantaría resolver esto lo más rápido posible y encontrar una solución para usted. Saludos!
star-5
Isla mujeres cancun 2020
Lindsay_L
, Mar. 2020
Tres bonne expérience un peu plus de temps sur la playa del norte et cela aurait été parfait.Magnifique eaux.
1 traveller found this review helpful

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