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Rio Secreto Underground River Tour with Crystal Caves

star-4.5426 reviews
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Quintana Roo, Mexico
Rio Secreto Underground River Tour with Crystal Caves

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Number of travellers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 to 8 hours  (approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more

Overview

Explore the Rio Secreto Nature Reserve outside of Cancun on this full-day excursion, where you swim and wade in one of the most spectacular underground caves in Mexico. See the famous crystal caves on a tour that showcases the spectacular natural wonders of the Yucatán. Choose round-trip transportation from your Cancun hotel, or meet your guide at Rio Secreto directly. You also have the option to visit the Tulum ruins which you can add as an upgrade.
  • Day trip from Cancun to the Rio Secreto Nature Reserve
  • Swim through an underground river and enjoy the tranquility inside an ancient cave
  • See gorgeous crystal-like cave formations above the turquoise water
  • Upgrade for hotel pickup and drop-off from most Cancun and Playa Mujeres hotels
  • Upgrade and add a visit to the Tulum ruins which is one of the most iconic sites in the destination
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Professional guide
Use of all necessary equipment (wet suit, hard hat, water shoes, life vest)
Hotel pickup and drop-off (if option selected)
Lunch
Lockers and towels
Gratuities
Hotel pickup and drop-off (if option not selected)
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Río Secreto , Río Secreto, 77730 Q.R., Mexico

Rio Secreto is located near to Playa del Carmen.

Hmm...we can’t seem to find this place. Please check the spelling, or choose another location.

This activity will end right where it started.If you are staying at a B&B our customer service will inform you of the closest meeting point. PLEASE CONSIDER: The duration of the Rio Secreto Admission tour is 03:30 hrs. Rio Secreto Tour + Transportation is from 06:00 hrs. Important to call or email to provide hotel information Rio Secreto + Tulum Tour is from 08:00 Hrs.Important to call or email to provide hotel information The durations presented may increase due to the vehicular traffic that occurs in the transportation.
Choose pickup at your Cancun hotel (select option at check out) or meet directly at Rio Secreto Nature Preserve.

Arrive at Rio Secreto and listen as your guide reviews safety considerations and hands out equipment, including a hard hat with a lamp, a wetsuit, a life vest, and water shoes.

Follow your guide into the underground cave to view the breathtaking crystal formations on both the ceiling and the floor. Walk along a path through the caves and wade or swim through the river itself. Enjoy the sound of your group's movement through the subterranean cavern echoing off the walls. View the vibrant colors and dramatic mineral forms that lie hidden deep below the surface of the earth.

Exit the cave and opt for a shower at the Rio Secreto's facility. Swing in a hammock and enjoy a buffet lunch before boarding your bus for the return trip. End your Rio Secreto adventure with drop-off at your hotel in Cancun or at the Plaza Kukulkan.
Itinerary
Stop At:  
Rio Secreto
This attraction is located near to Playa del Carmen, you will observe a natural history dating back millions of years and you will be able to swim about one kilometer below of the beautiful stalactites and stalagmites in groups of 10 people maximum on the underground river.
Duration: 1 hour 30 minutes
Admission Ticket Included
Stop At:  
Rio Secreto
After the swim, you will enjoy a delicious regional buffet in the Rio Secreto restaurant. ( alcoholic drinks are not included).
Duration: 1 hour 
Admission Ticket Included
Stop At:  
Tulum Archaeological Site
When this option is selected . We will visit the remains of an ancient clifftop fortress. Tulum used to be a main trading hub . Walled on three sides . The front open facing the Caribbean sea. The views are breathtaking .Your tour guide will go deep into the main buildings history and astronomical findings.
Duration: 1 hour 15 minutes
Admission Ticket Included
Stop At:  
Carretera Federal 307
When Tour with transportation is selected: Expect to be picked up at mayor hotels in Cancun or Meeting Points from downtown Sit back and relax while your driver takes you safely to Rio Secreto nature park.
Duration: 1 hour 
Admission Ticket Free
  • Confirmation will be received at time of booking
  • Not recommended for pregnant travellers
  • No heart problems or other serious medical conditions
  • Passengers must weigh less than 250 pounds (113 kg)
  • Minimum age is 4 years
  • Not wheelchair accessible
  • Near public transportation
  • Travellers should have a moderate physical fitness level
  • The duration for the option Rio Secreto Admission tour is 03:30 hrs. (approximately)
  • The duration for the option Rio Secreto Tour + Transportation is 06:00 hrs. (approximately)
  • The duration for the option Rio Secreto + Tulum Tour is 08:00 Hrs. (approximately)
  • This tour/activity will have a maximum of 20 travellers
  • OPERATED BY Cancun Vacation Experts
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Rio Secreto Underground River Tour with Crystal Caves?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travellers upon arrival
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the policy on sanitisation during Rio Secreto Underground River Tour with Crystal Caves?
A:The policies on sanitisation are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
  • Transportation vehicles regularly sanitised
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the social distancing policy during Rio Secreto Underground River Tour with Crystal Caves?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What measures are being taken to ensure staff health & safety during Rio Secreto Underground River Tour with Crystal Caves?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.

Traveller Photos

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Traveller Tips


  • "There are dressing rooms so you can change if you didn't wear your swimsuit under your clothes." See review

Reviews

4.5
star-4.5
426 reviews

Reviews by Viator travellers

We perform checks on reviews

Showing 1-10 of 426 reviews
star-5
Yes yes yes
Heather_P
, Jun. 2022
Amazing!!! Cece was an absolutely amazing guide and the caves are an undescribable experience! Must do!
star-5
Really unique experience
Johanna_H
, Jun. 2022
Absolutely beautiful and such a unique experience. Our guide was very knowledgable and helped our two young sons, age 7 and 9, navigate the caves. I wish the photos were not so expensive since they would not let us bring our own camera and we already paid a hefty entrance fee.
star-5
Really enjoyable day at Rio Secreto and Tulum
Samantha_W
, Jun. 2022
We had a really enjoyable day at Rio Secreto and Tulum! The caves were just so stunning and a really interesting experience. Our tour guide Ariel was really good and put in a lot of effort to ensure everyone had a good time. Our group size was reasonable as well, and we appeared to complete our tour before it started getting busy which was good! Only thing I was a little disappointed about was that we could not take our own camera / go pro in to the cave...the photos taken for us were not very good (some blurry and poor angles) and overpriced at $100! Our trip to Tulum was also great. Ariel made effort for everyone's welfare as it was a boiling hot day and he supplied water / snacks / umbrellas etc. Beautiful place and well organised excursion!
icon Response from Host , Jun. 2022
Thank you very much for your comments, we are glad to see you enjoyed the experience, as you mention the cameras are not allowed for security reasons.
star-5
Amazing Crystal Caves
jodi_t
, Jun. 2022
Our guide Martin was great…we learned a lot about the history of the caves. It was a beautiful experience.
icon Response from Host , Jun. 2022
Thank you for sharing this amazing experience, it is very important to know that you learn about the importance of the caves for our environment.
star-5
Amazing Adventure!
Ronenia_J
, Jun. 2022
Awesome excursion! Real life cave that was discovered in 2006. Aaron was my guide and he was Amazing! Very passionate, funny and all around a great guide. He made my birthday special by having everyone sing happy birthday to me in the dark. You can’t bring camera, must wear the gear and wash before entering the cave. There is a small hike and a ritual that is done prior to entering. The entire staff was amazing and this was the best experience ever! Must do and must see. This isn’t like visiting a cenote.
icon Response from Host , Jun. 2022
We are really glad to read a very complete review sharing the experience and service provided for the guide this will help another visitor to take good decisions about the activities.
star-5
Worth it!
Tatum_V
, May 2022
Really incredible adventure, price is worth what’s included, buffet was delicious which most excursions lack in.
1 traveller found this review helpful
star-5
Simply awesome
James_H
, May 2022
Best customer service and instruction. Transpiration on point. Left the driving and details to them and had more family time. The Mayan ruins and senote exploration was well informed and organized. Great adventure and family fun
star-5
Awesome experience
Steve_W
, May 2022
The tour was well worth it, our tour guide mitch was awesome and added to the experience he is very passionate about his job and making sure your experience is a good one.
star-5
Beautiful unique experience
Liz
, May 2022
Loved the tour definitely very unique tour . The cave was beautiful, our guide Guada was very friendly and helpful and very knowledgeable. I would recommend this tour!
star-5
A-M-A-Z-I-N-G!!!!
Rebecca_B
, May 2022
This was one of coolest experiences I’ve ever had. It’s a must-do for anyone visiting the area, but especially those into the metaphysical. Alfredo, our guide, was amazing, very amiable, and obviously passionate about his job. You are truly missing out if you don’t book this trip.
1 traveller found this review helpful
star-5
One for the books!
Caitlin_L
, May 2022
We booked the Rio Secreto Cave Tour at 9 am. Our tour guide was Paulina and she did an amazing job. It’s an incredible experience as it was, but she made it all the more memorable. The cave is beautiful, there is some really incredible history, and since we only did the cave tour, I didn’t feel like there was any “down time” or time spent waiting around. We arrived, got put into a tour group, received our gear and off we went to the cave. It was around noon when we finished up and then we received a complimentary lunch. I would highly recommend this tour!
icon Response from Host , May 2022
So glad you enjoy and had a good experience to remember, thank you
star-5
Life time memory
Yi_L
, May 2022
We were so lucky to have Maguile as tour guy with a very Humble photographer Luciano. We group of 4, two seniors, a young mother w/ her 4 year old beautiful energetic daughter….. who could imagine that Maguile made the cold underground river full of warm laughter happiness, his knowledge of Cave, his care for one of guest is amazing, we really appreciated! He is handsome too😊
icon Response from Host , May 2022
Such a good review to read LOL, we will pass your comments to Maguile I am sure he will love to hear about it. Thank you for taking the time to leave us a few words.
star-5
Adventure of the cave
Rebecca_O
, May 2022
The guide we had was Ari. He was very knowledgeable about the cave . My sons were scared in the water part and he helped them to relax and help us move through the cave safely. Everything was great on Ari part. The food was good as well. I paid for photo and I still haven’t received it . That’s the only downside.
icon Response from Host , May 2022
Dear Rebecca, Thank you, please reach out to amin@cancunvacationexperts.com in order to follow up your request for photos. Again, thank you for taking the time to review our tour!
star-5
A must do adventure you won't regret
Megan_S
, Apr. 2022
I've traveled inside many caves/caverns but this was breath-taking! Our first guide Julian went above and beyond to share his extensive knowledge with us.. I wish he could have stayed with us throughout the other activities! Our 2nd guide Mitch was equally amazing and really gave the experience a positive vide!!! - only complaint is the photographer that joined us.. felt very intrusive and really put a damper on my vibe.. now I know how children feel when I MAKE/insist on them stopping their enjoyment to POSE.
icon Response from Host , Apr. 2022
Thank you so much for your kind words, Megan. We really appreciate you taking the time out to share your experience with us — and we agree, Mich and Julian are truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to see you again in the future!
star-5
Awesome River and Cave system, not so Awesome Tulum Guide
Matthew_B
, Apr. 2022
Rio Secreto was AWESOME! Enrique was a fantastic guide. Unfortunately, the Tulum add-on was only OK, not great. Our time there was a bit short, and our guide, Julian, seemed more worried about getting bad reviews and getting tips than giving good service. He tried to stop us from putting on sun screen before Tulum. (because it's bad for the cave...but there's no way we're walking around Tulum for 2 hours without sunscreen! We took a shower before the cave to rinse everything off anyway!) He mentioned at least twice that if we had questions, we should ask because he doesn't want us to go home not asking and then leaving a bad review. Also used high pressure tactics for getting tips by not only mentioning it multiple times throughout the day, but pulling everyone aside one at a time at the end of the tour to fill out the review paperwork and point to, underline, and read the line that says tips are appreciated. Ironically, I legitimately would have given a much better tip than the pathetic $5 I handed him since I felt so pressured. (I used to be a tour guide...so I know how important tips are...but come-on man! That was just tacky and desperate.) Besides the weird desperation for tips and good reviews, he wasn't all that bad. He was knowledgeable and friendly...just obsessed with tips and leaving good reviews. Anyway, in short, the river cave system is awesome. Perhaps Tulum would be much better with a different guide. We're planning on going back with the kids when they're just a tad bit older. (idk rules on minimum age, but I think adventurous but obedient 8+ years old's would be great.)
icon Response from Host , Apr. 2022
Hello Matthew, thank you very much for taking the time to write this review, it is important to emphasize that our guides are highly committed to the environment, Rio Secreto is a protected nature reserve and it is suggested to use as little as possible sunscreens or creams that contaminate the river, since that this river continues to supply water to the surrounding Mayan communities. We apologize for the way in which the tip was requested, because you are right, a good service is reflected in the tips, we will send your comments to the corresponding department and we will follow up to improve our service, again we thank you for the time and the comments in your review. We hope to see you soon with your children so that they can enjoy this wonderful experience.
star-5
A must see excursion!
Michelle_G
, Mar. 2022
This was hands down the best tour that we did during our recent Cancun vacation. It even surpassed our experience at the Xcaret parks. Our guide Driss was absolutely fantastic and his passion for his job was so incredible, and it definitely added to our experience. In all our travels around the globe, he was definitely one of the best tour guides we have ever had the pleasure of viewing local sites with. The level of care, compassion, and interest he showed for everyone in our group was simply amazing and appreciated. Plus, he made my 9 year old's trip by introducing him to a new anime show. The cave itself was also an incredible experience, and I especially loved the Mayan ritual that took place before we entered. This was a well organized tour and the food at the end was amazing. It was well worth the money and time. I highly recommend it for everyone.
icon Response from Host , Mar. 2022
Thanks for the awesome review,Michelle! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Driss, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next time you visit Cancun. Until then, we’re here if you need anything.
star-5
The wonders of nature fully experienced.
Cristi_N
, Mar. 2022
This was an amazing experience! We were very well cared for by our tour guide Leslie and our photographer Anita. The lunch provided afterwards was yummy too. Highly recommend.
icon Response from Host , Mar. 2022
Thank you for sharing your experience, so glad you enjoy and had a good time.
1 traveller found this review helpful
star-5
Fantastic experience
Hemanti_P
, Mar. 2022
This tour was great experience & tour guide Omar did fantastic job to explaining local history & lunch was very good. I highly recommend this tour. The only downside is that pictures were very expensive.
icon Response from Host , Mar. 2022
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
star-5
Diana was our tour guide...
Madi_W
, Mar. 2022
Diana was our tour guide and she was the best !!!! Super knowledgeable about the ruins and the area in general and had a great personality and was excited to answer any questions we had ! The crystal caves were beautiful as well!! Only downsides — the lunch provided was not good at all but you can buy tacos/ food in tulum which I recommend also the pictures taken in the cave they charge 25USD per photo or 100 for all of them, we bought one and the code did not work so be cautious of this ! But definitely recommend this excursion if you’re in the area very culturally subversive and a lot of fun!!
star-5
Beautiful just want my pics
Keith_A
, Mar. 2022
It was a fun beautiful experience well worth it but don't buy pictures because they don't get back to you on how to get them they gave me a number to get them highlighted but when I got home it couldn't be read so I have no way to get them because they don't respond to calls or twxts

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