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Cancun City Tour

star-4.514 reviews
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Cancun, Mexico
Cancun City Tour

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Operators have paid Viator more to have their experiences featured here

Overview

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Visit to Playa Delfines
Chocolate Tasting (optional)
1 bottle water
Visit to Plaza La Isla for shopping
Visit to Mercado 28 to buy souvenirs and art
Tequila Tasting
Hotel pickup and drop-off
Driver/guide
Food and Drinks

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9:00 AM
Important Information. Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue The pick up time is set acording to your location, we have pick ups available at Cancun Hotel Zone, for center or downtown hotels the meeting point will be Oasis Smart.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Not recommended for travellers with back problems
  • Not recommended for pregnant travellers
  • No heart problems or other serious medical conditions
  • Travellers should have a moderate physical fitness level
  • The itinerary and times at each stop may be diferent
  • This tour/activity will have a maximum of 30 travellers
  • OPERATED BY Cancun City Tour
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Cancun City Tour ?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travellers upon arrival
See all safety measures taken by Cancun City Tour .
Q:
What is the policy on sanitisation during Cancun City Tour ?
A:The policies on sanitisation are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
  • Transportation vehicles regularly sanitised
See all safety measures taken by Cancun City Tour .
Q:
What is the social distancing policy during Cancun City Tour ?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Cancun City Tour .
Q:
What measures are being taken to ensure staff health & safety during Cancun City Tour ?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Cancun City Tour .

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Reviews

4.5
star-4.5
14 reviews
3 stars
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Reviews by Viator travellers

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Showing 1 of 14 reviews
star-1
I Would Give This Tour A Zero If I Could
Dawn_N
, May 2019
I booked this tour for May 15th. Upon booking via phone, the viator agent confirmed with the travel company that they picked up from our hotel in Riviera Maya. We confirmed our pickup time directly with the tour company via phone in the early afternoon of May 14th, and the woman said they would be there at 7:45 AM on the 15th and confirmed the pickup location. Later that day, the tour guide reached out and said they would be there at 8:45 AM. There was an obvious discrepancy, so we called the company again at 7:00 AM ON the 15th. We asked the woman whether we should be in the lobby in 45 minutes or an hour and 45 minutes, and she said an hour and 45 minutes. We arrived in the lobby at 8:30 and waited 30 minutes for them to show up. Eventually, we called the tour operater and the woman said they came to the hotel and waited an hour. This is a complete lie, as we spoke with the bellhop and checked his list of no-shows for excursions. The woman was extremely combative on the phone and changed her story multiple times. At one point it was the wrong hotel and they waited an hour, then the right hotel but they said nobody of that name stayed there. Regardless, No one came to pick us up. There is a hotel with a similar name, but that one is in the hotel zone. We believe that they went there despite viator collecting the name and address of our hotel while and sending it to them. Here's where it begins to seem like a scam. At around 9:36, we recieved an email from viator saying that the tour guide was down in the lobby. This is not the case, as we had went back to our room by that time and it is protocol for them to call people's rooms when their tour is ready. This tour company is extremely dishonest and I do not recommend booking with them.
1 traveller found this review helpful

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