Tulum and Xel-Ha All-Inclusive Day Trip from Cancun

Very interesting place tour guide couldn't not of cared less to show us anything and couldn't speak English very well so it made it very hard to understand anything he was explaining

This was a very good tour. Tulum is a beautiful place to go and visit Mayan ruins. Xel-Ha offers the best snorkeling spot where you can see tons of fish and don't have to worry about currents. We even had a couple of non-swimmers in our group and they were able to sit on the steps and watch the fish swim around their feet. Definitely recommend this tour!

Excellent trip, but in hindsight should have spent a day in each. Also, the extras at Xel-Ha should be made more obvious at time of booking as the prices for other activities are quite high.

This is an amazing tour!!! Tulum is fascinating and Xel-Ha was wonderful - I would go back there all the time if it wasn't an 11 hour flight away! Its very scenic and the water activities like the zip lines and lazy river are so fun. With this tour we had all-inclusive food which was actually really yummy in the restaurants we tried.

So, in the Important Info tab/section it is stated Departure time 7am hotel pickup between 6:30am and 7am. I asked Viator to be picked up last from our groupbut instead, the night before the trip, I got scheduled to be picked up at 6:15am! Anyway, I missed the tour. :-

Tulum and Xel-Ha are both excellent sights that are well worth seeing, however I wouldn't recommend doing them in this tour. The transportation was a complete shambles. We were picked up from our hotel in a small van and two of us were crammed into the front seat along with the driver with no explanation of where we were going. They took us to a nearby processing centre where all the different tours were being assembled. We were then allocated out to another bus, which we assumed would take us to Tulum and then Xel-Ha. Sadly not - first it dropped some people off at Xcaret Park, then it went to Xel-Ha to drop others, hung around there for a while, and finally went on to Tulum. Overall I would say we wasted 1.5-2 hours with all of this. By the time we had done Tulum and then got to Xel-Ha, we only had about 4.5 hours to enjoy the park which wasn't nearly enough to see all the attractions and make use of all the included food and drink options. Go to both these attractions but if you're going to do them in the same day then find a better tour than this one.

The transportation never showed up to our hotel. We had confirmed with them the morning before our trip and let them know what hotel we were staying at. The excaret experience team with the red shirts took us there after calling the company that we had paid. The mix up was the name of the hotel. Our transportation showed up at the oasis cancun, not the grand oasis Palm. This was the second time nobody showed up at our hotel to take us to the planned excursion site. Very unhappy.

Family thought this trip was great too. Francisco was our guide and would recommend him to others. Snorkeling was way better here than at Garrafon. If you do Tulum which I would recommend if you came there to see history this will reduce time spent on activities at Xel-ha so keep that in mind.

Love it. I recommend taking the bikes to the beginning of the river. Great smirking! Service was very nice. All kinds of activities while cruising down the River. Tulum was very interesting. Love all the history behind it. Our tour guide was very informative when we were There.but slept on the drive

The Tulum and Xel -Ha all inclusive trip was one of the best excursions if you are staying in Cancun, Riviera Maya or Playa Del Carmen. You cant beat that it all inclusive and round trip transportation from your hotel is included. Tulum was our first stop and it was impressive to see how well preserved the Mayan ruins have been kept. Our tour guide David was very knowledgeable on the Mayan People and how they lived. He even quizzed out group on certain aspects of history. I do recommend taking bug spray, sunsceen and an umbrella because there is very little shade and a lot of walking. David did provide us with water at the beginning of our tour. Of course people are selling all of these items once you get there for a nice price but you will need the bug spray. After Tulum, our next stop was to Xel- Ha. This was truly a lot of fun in the sun. The staff, food and drinks were awesome. Lockers, towels and snorkel gear was all included. Snorkeling was so much fun and just floating in the river was really relaxing. We hopped on the bikes feeling like a kid again and met Deer on the trail. That was an eye opener. It was really breathtaking to see some people swim with the dolphins and with the stingrays. The tour through the cenote was adventurous. If this is your first time visiting I do recommend both trips to get the experience and history of the Mayans. If you just want the fun and adventure, then just book the all inclusive Xel-Ha trip. You will not regret the fun and food that you will have while there.