Private Tour Guide Melbourne with a Local: Kickstart your Trip, Personalized

So much for having a private tour guide. This company is based in the UK!!! I thought VIATOR deals with the LOCAL companies of the city not yet another broker or third party which this one sounds like. So we were left high and dry in melbourne, trying to call company but of course, they are closed due to TIME DIFFERENCE. Not totally the tour guide's fault. She texted and apologized and t told us that she can't make the tour due to other commitments and has informed the company days before our tour date. WE COULD HAVE BEEN NOTIFIED SOONER. yes money refunded, but there is no price in WASTING A VACATION DAY not mentioning the stress and anxiety this experienced brought. ATTENTION VIATOR : I have used your company for many years and MANY COUNTRIES - it is wrong to give customers a company that is not local - so when we needed help - there was no one to call!!!!!!

This absolutely made my trip. I am travelling around Australia and New Zealand for 2 months and Melbourne was my first stop. I booked a private bespoke tour with Cityunscripted and it was awesome. I spoke with the cityunscripted team and they told me that this experience would help we get my bearings in the city and help me prepare for the rest of my time in the city. This was exactly what I wanted. I booked quite last minute, yet they still managed to booked me in with Olivia, an amazing Aussie girl who was wonderful. From the moment we met in the hotel, we clicked and made me feel like I was wondering around with a friend. It was my first day in the city so Liv set me up with a Myki card. She also let me know that travelling by tram within the CBD was free, something I would not have know had I not met her. We started our day with breakfast at the Lune Croissanterie, an amazing bakery which I couldn't help but return to the next day so good!. After this we wandered through the area surrounding my hotel and she recommended me some of her favourite independent galleries, shops and restaurants for me to visit during my stay. She also sent these to me after our tour so that I would not forget them! I cannot express how helpful and lovely she was. My only regret was not booking Liv for longer, but I had already booked another tour for the afternoon. At the end of our time, I told Liv to join me for lunch if she was free and we went to one of her favourite food markets in the city, Queen Victoria market also highly recommended! Thanks to Cityunscripted and Liv for making my time in Melbourne so great. This is my first solo trip and I was a quite nervous, but this first day in Aus put me at ease. I have taken many tours in my time, but this was the best by far.