Private Transfer Honolulu Airport to or from Waikiki

Quick pick up and friendly driver! We traveled in air conditioned van and enjoyed the trip to our hotel.

The picture in the advertisement for this tour was of a large SUV. The car that picked us up from the airport was a small compact car. We did not comment about the size of the vehicle; the driver voluntarily admitted that the company really did not have a big SUV yet, they were working on getting a big one. There was not enough room in the trunk for the three suitcases we had. One of them had to be tied to the roof of the vehicle. The driver appeared as if he had just jumped out of bed. He was also very opinionated and stereotyped our preference of music. The vehicle wreaked of the smell of marijuana. I had a booking with this company for a departure transfer but I cancelled it.

Terrible! Do not use this company!!! We booked a large car double the price of a taxi, wasn’t even greeted, had to phone the company to see where our driver was and then an old fiesta turns up, what a joke!!!!!!

I will never use this service again. Picture of truck is misleading because in my party of 2 we have a few pieces of luggage abs sending a car that is only for 1 person was very uncomfortable. Car on advertising does not match or compare to what is being listed. Luggage on my lap. Driver was nice. I had the same issue being picked up too. Very small personal car that was extremely dirty and full of drivers personal belongings. I could have used user abs it would have cheaper abs better quality car and service

Car dirty inside, luggage barely fit, and driver was not waiting for us. We had to call, wait, and look for driver

Ordered suv was picked up by a dirty van payed for lanai’s did not receive them. Will never book again

When we booked this airport/hotel ride service we were asked to provide our flight details, including airline, date, flight number including arrival time. When we landed I had received a text with the name of our drive with a link. I followed the link and found no information about where to meet the driver. I had to call the main operator who then connected me with the driver, who was driving another passenger and told the main operator that someone else would be picking us up. Then I was told to another location and to a completely different airline location to find our driver. When I complained the I had clearly provided information about which airline we would be coming from I was told that since we ‘didn’t book in-person arrival service’ then it was my responsibility to go wherever they told me to go in the airport to find our driver. I was told this repeatedly when I asked if the driver could simply pick us up where we were waiting outside by our airline baggage area. I had to travel up stairs and walk to another airline area and continue to wait for at least 15 minutes until I called the main operator again since no had given me the contact information for the ‘new driver’. I don’t recommend this service to anyone- please save yourself money (it’s more expensive than a taxi or under) and either take a taxi who is more than happy, ready and waiting to take you to your hotel, do simply Uber/Lyft because they have no problem going to your location to find you. I will never use this service again.

they will not be punctual to pick you up as there is a miscommunication between driver and the local operator; even after we were confirmed our flight information (supposedly to ensure that the driver is there timely) we waited at the airport for 40 minutes and had to correct the driver’s pick up location.

The driver never showed up and no other drivers were available. I messaged the driver and never got a response. I called customer service and they could not get me another driver I had to find other arrangements. I was not given notice that the driver would be canceling or not showing up.

The driver never bothered to show up and when dispatch was contacted, the driver didn’t answer. We sat at HNL for over an hour.