Private Transfer Honolulu Airport to or from Waikiki

Ordered suv was picked up by a dirty van payed for lanai’s did not receive them. Will never book again

When we booked this airport/hotel ride service we were asked to provide our flight details, including airline, date, flight number including arrival time. When we landed I had received a text with the name of our drive with a link. I followed the link and found no information about where to meet the driver. I had to call the main operator who then connected me with the driver, who was driving another passenger and told the main operator that someone else would be picking us up. Then I was told to another location and to a completely different airline location to find our driver. When I complained the I had clearly provided information about which airline we would be coming from I was told that since we ‘didn’t book in-person arrival service’ then it was my responsibility to go wherever they told me to go in the airport to find our driver. I was told this repeatedly when I asked if the driver could simply pick us up where we were waiting outside by our airline baggage area. I had to travel up stairs and walk to another airline area and continue to wait for at least 15 minutes until I called the main operator again since no had given me the contact information for the ‘new driver’. I don’t recommend this service to anyone- please save yourself money (it’s more expensive than a taxi or under) and either take a taxi who is more than happy, ready and waiting to take you to your hotel, do simply Uber/Lyft because they have no problem going to your location to find you. I will never use this service again.

they will not be punctual to pick you up as there is a miscommunication between driver and the local operator; even after we were confirmed our flight information (supposedly to ensure that the driver is there timely) we waited at the airport for 40 minutes and had to correct the driver’s pick up location.

The driver never showed up and no other drivers were available. I messaged the driver and never got a response. I called customer service and they could not get me another driver I had to find other arrangements. I was not given notice that the driver would be canceling or not showing up.

The driver never bothered to show up and when dispatch was contacted, the driver didn’t answer. We sat at HNL for over an hour.

I am extremely disappointed in this service. I paid $70 to have a luxury SUV (Black Suburban was pictured) pick my friend and I up from the airport and take us to our hotel. Additionally due to back problems I requested assistance with our baggage as I have recently had back surgery. What showed up was an old minivan and the driver would not come in to assist with our luggage. Why would I pay $70 for a luxury vehicle when a beat up minivan would cost less (see attached picture)?

It was an ok travel experience, the driver however did not speak to us during the whole drive. Was hoping for some communication.

Alex was a lovely driver, friendly and informative and there before us. Lovely clean and spacious van.

They never showed up had to get a uber!!! After my prepaid travel an pay that on top. Even had a 3way call with management an driver,hung up on us an then wouldn't answer the callback

Our driver, Yadiel, was very friendly and efficient. We were 5 adults. We each had a large suitcase, carryon bag and backpack. He loaded all of the luggage into the vehicle and all of us. He got us to to the hotel safely.