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Río Secreto Nature Reserve from Playa del Carmen

star-4.555 reviews
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Badge of Excellence
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Quintana Roo, Mexico
Río Secreto Nature Reserve from Playa del Carmen

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Number of travellers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 to 8 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Embark on the ultimate eco-tourism experience: a visit to Río Secreto Nature Reserve, an incredible semi-sunken cave system located just a few miles from Playa del Carmen. Don a wetsuit, helmet and headlamp to explore this underground river's vast wonders, marveling at its impressive rock formations and splashing through the waters of its limestone tunnels as your guide identifies unique vegetation and tiny creatures along the way. Back on solid ground, savor a traditional Maya lunch and relax in the jungle before returning to your hotel.
  • Guided visit to Río Secreto Nature Reserve, multi-year recipient of TripAdvisor’s Certificate of Excellence
  • Trek through underground tunnels and cenotes, and admire dramatic stalactites and stalagmites
  • Learn from an expert guide how the limestone formations developed, and take a look at the native vegetation
  • Feast on a delicious Mayan buffet lunch
  • All necessary equipment (wetsuit, helmet with headlight, water shoes, life vest) provided
  • Entrance fees, lunch, and optional hotel pickup and drop-off from Playa del Carmen included
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Professional guide
Use of all necessary equipment (wetsuit, helmet, water shoes, life vest)
Hotel pickup and drop-off (if option selected)
Lunch
Gratuities
Hotel pickup and drop-off (if option not selected)
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Río Secreto , Río Secreto, 77730 Q.R., Mexico

Located on Hi way 307 on the Kilometer 283.5, 5 Minutes away from Playa Del Carmen 1 Hour away from Cancun, and 45 Minutes away from Tulum

Hmm...we can’t seem to find this place. Please check the spelling, or choose another location.

This activity will end right where it started.If your hotel is not on the list above or you are staying at a BnB we will assign you to the closest meeting point. PLEASE CONSIDER: The duration of the Rio Secreto Admission tour is 03:30 hrs. Rio Secreto Tour + Transportation is from 05:30 hrs. Rio Secreto + Tulum Tour is from 08:00 Hrs. If you purchase the Rio Recreto+ Transportation our Rio Secreto + Tulum option, please call or email hotel information which is necessary to set the pickup time from your hotel on the tour date. E-mail : [email protected] The durations presented may increase due to the vehicular traffic that occurs in the transportation.
  • Confirmation will be received at time of booking
  • Not recommended for pregnant travellers
  • No heart problems or other serious medical conditions
  • Passengers must weigh less than 250 pounds (113 kg)
  • Minimum age is 4 years
  • Not wheelchair accessible
  • Near public transportation
  • The duration for the option Rio Secreto Admission tour is 03:30 hrs. (approximately)
  • The duration for the option Rio Secreto Tour + Transportation is 06:00 hrs. (approximately)
  • The duration for the option Rio Secreto + Tulum Tour is 08:00 Hrs. (approximately)
  • Travellers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 20 travellers
  • OPERATED BY Cancun Vacation Experts
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Río Secreto Nature Reserve from Playa del Carmen?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travellers upon arrival
See all safety measures taken by Río Secreto Nature Reserve from Playa del Carmen.
Q:
What is the policy on sanitisation during Río Secreto Nature Reserve from Playa del Carmen?
A:The policies on sanitisation are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
  • Transportation vehicles regularly sanitised
See all safety measures taken by Río Secreto Nature Reserve from Playa del Carmen.
Q:
What is the social distancing policy during Río Secreto Nature Reserve from Playa del Carmen?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Río Secreto Nature Reserve from Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Río Secreto Nature Reserve from Playa del Carmen?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Río Secreto Nature Reserve from Playa del Carmen.

Traveller Photos

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Traveller Tips


  • "You are not allowed to take your own camera and the pictures are expensive but this truly is an experience of a lifetime and I highly recommend everyone try this activity." See review

Reviews by Viator travellers.  We perform checks on reviews

Reviews

4.5
star-4.5
55 reviews
2 stars
0

Reviews by Viator travellers

We perform checks on reviews

Showing 1-10 of 55 reviews
star-1
Very disappointed !
Hugues_M
, Jul. 2022
Very bad organisation ! The day before the tour (evening time), they changed the timing for the afternoon instead of the morning without any apologies. We have to change all our plans accordingly. The car for the pick up was late and honestly, no need to go via this agency to book a tour. Unresponsive and unprofessional.
icon Response from Host , Jul. 2022
Thank you very much for sharing your experience, we will work hard to avoid this kind of confusion since we could not confirm the original time due to the fact that we did not have hotel information from the beginning we are working on that with our technical support team. We hope you enjoyed the wonderful experience with our professional guides and the caves.
star-5
Amazing! Excellent tour! Not to be missed!
Ashley_C
, May 2022
Our guide Ariel was AMAZING!!!! Went with 5 other ladies for a Mother's day trip! Just had the best time! Loved the The Rio Secreto and the tour to Tulum! Wish I could give this 10 stars! Excellent tour and service from pick up to drop off!
star-5
Amazing
Emelina_M
, Mar. 2022
An amazing experience with a great guide Hector was wonderful he explained everything as we walked and swam through the caves unforgettable
star-5
incredible amazing experience
Valentina_B
, Mar. 2022
i’ve seriously never experienced anything like this and i would recommend this tour to anyone. our tour guide Driss was phenomenal! his tour was very informative and humorous and you could tell he genuinely loves his job! the only bummer is -like everyone else- the price of photos and some of the pictures we paid big bucks for were blurry. but it’s still such an incredible experience!
star-4
Great Experience except...
BERNARD_D
, Feb. 2022
The trip was brilliant, as was our guide, Hernan. I only give 4 stars because you are not permitted to take your own camera, and I understand why. But they charge USD25 for 1 photo and USD99 for a set. Exorbitant in my book especially as it is a digital download.
1 traveller found this review helpful
star-4
Change the photography policy or fire a better photographer with reasonable prices.
Sergiy_M
, Dec. 2021
Great experience, great service at site, funny tour guide, great place to visit. Huuuuuge negative part are the photos experience. It is not allowed to bring your own camera or phone with you and make your own photos. The "professional " photographer will make horrible photos for you and try to sell them for $25 USD per each photo. Everything else is 100/100.
icon Response from Host , Jan. 2022
Hello, Thank you very much for your comment, we understand that the photos may be something that you did not expect, but the proceeds from the photos are what help the park to maintain the beauty of the river, since flash exposure affects the natural environment that is why it is designated one photographer per group, we appreciate your comments and of course we will take it into account to improve.
star-5
Thrilling, educational, inspiring & rejuvenating
Marisa_B
, Dec. 2021
Descending into the caves and underworld of Rio Secreto was AWESOME. Our guides Gaby & Yul were friendly, knowledgeable, helpful and hospitable. The transportation was seamless and the lunch was a great way to end the day!
star-5
Amazing underground experiene (expensive photos)
Martin_B
, Nov. 2021
It's an amazing tour, an experience we'll never forget. We can very much recommend it. The staff is super nice and welcoming. The only downside: Photos of the tour are rediculously expensive (25USD p.p. or 99USD for all).
icon Response from Host , Dec. 2021
Thank you Martin for sharing, this place is definately a must do in Cancun.
1 traveller found this review helpful
star-5
Unique experinece in Mexico!
Melody_D
, Jan. 2021
Incredible experience! About a two hour hike and swim through the caverns followed by a tasty lunch. Definitely need to be fit to do this excursion with no fear of the dark or small spaces.
icon Response from Host , Jan. 2021
Thank you for sharing your excellent experience doing this tour, this will be helpful for other customers.
star-5
Magical
AH_L
, Feb. 2020
Angel,our guide was wonderful and I will never forget the experience of seeing you he ceiling light up . Just one negative was the selling of the photos during the trip. But otherwise I won’t not miss this for the world!
icon Response from Host , Feb. 2020
Thank you very much for sharing your excellent experience and your feedback regarding the photos.
star-5
Excellent Tour
Odyssey55394723554
, Jun. 2019
My family thought this was a great tour. It takes some time to get logistics together when you first arrive, but after that it was very memorable. Our guide (Fillipe) had a great since of Humor and did an awesome job keeping us separate from other groups in the cave. I enjoyed the tradition of the blessing entering the cave (even if it is just for show) and the ceremonial "shot" after leaving. Would highly recommend.
2 travellers found this review helpful
star-5
This tour was amazing
Justin_M
, May 2019
This tour was one of the highlights of our trip to Playa del Carmen. Our tour guide Olek Sanders, was very informational and spoke god English. They split groups into English speaking and Spanish speaking making it easier for everyone taking the tours. The caves were awesome and so was the swimming. You wear life jackets so you don't have to be a strong swimmer. There was some hiking and the path in the cave is uneven so this is a physical activity but overall moderate for most people to be able to complete the tour. You are not allowed to take your own camera and the pictures are expensive but this truly is an experience of a lifetime and I highly recommend everyone try this activity.
2 travellers found this review helpful
star-5
One of the most awesome experiences...
Mark T
, Mar. 2018
One of the most awesome experiences you can have! We have done this three times over the past few years and continue to be thrilled. Only issue was with the tour company that could not get our pick up time and place established correctly. With a bunch of back and forth emails it was finally resolved but sure left a sour taste in our mouths for this particular tour company!
star-4
I am living in Playa Del Carmen for...
Gloria B
, Oct. 2017
I am living in Playa Del Carmen for a year. I booked a tour to the Rio Secreto Nature Reserve. My first disappointment was that they would not pick me up from my condo. Nevertheless I decided to go anyway because I could go to the closest hotel. However, I wasn't told that when the hotel is in Playacar I could not pass the entrance gate to the compound. I had to stand in the rain outside the gate and get the drivers attention. Okay after arriving at the reserve we took a shower, suited up in a wetsuit, shoes, helmet and walking cane. In order to get to the cave we needed to run through the forest as fast as we could to avoid being bitten by mosquitoes. Of course that was impossible. My legs back and arms got bitten the worse. The same thing happened going back. The luncheon food was very bland and not enough variety of food. Except for those unforeseen thing the tour was incredible.
1 traveller found this review helpful
star-5
FABULOUS tour. They provide you...
Cheryl E
, Sep. 2017
FABULOUS tour. They provide you with everything you need - helmets with lights on them, wetsuits, water shoes, life jackets, and walking sticks. The underground caves are INCREDIBLE! You must hike a little bit to get to the caves, and also hike and walk in sometimes waist deep water and sometimes you have to swim a short distance. We are a couple in our mid sixties and it was easy to do. Certainly not over-challenging such that anyone should worry that they are not fit enough to do this tour. At the end of the tour they give you a shot of some kind of native alcoholic beverage and then a full Mexican buffet under a pavilion. AWESOME experience. I would highly recommend it. I agree with others that it is a shame what they charge for photos ridiculous amounts of money and they don't let you take any cameras or cellphones into the caves.
1 traveller found this review helpful
star-5
We booked our tour on the...
Lisa V
, Jun. 2017
We booked our tour on the TripAdvisor website via Viator. The company that ultimately set everything up was Cancun Vacation Experts. We had a small group tour- only 9 people. Everything went as smooth as can be. Rio Secreto is a natural wonder that we felt privileged to explore. It is a National Geographic site that, to date, only about 80,000 people have had the opportunity to visit. It has only been open to the public since 2008. Our guide to the underground world was Alondra and although our tour was bilingual, she did an excellent job switching back and forth between the two languages. She was knowledgeable, witty and very informative. From the main entrance, you will board a small motor bus and drive 7K through the jungle to the staging area. You will need to wear/ bring a bathing suit and you will lock up all of your belongings as you may NOT bring cameras, cell phones or any other belongings except for perscription eyewear, that might get wet or lost. You will be required to shower off in cool water any lotions, creams, etc., so as not to pollute the fresh water. So don't bother with bugs pray or sunscreen...there are no mosquito's or sun in the caves. Don't worry about photos. They have professional photographer's that accompany you among the journey. Next you will be provided with non-skid water shoes, wet suit, life vest and helmets with headlamps. This is not a tour for very young children, people with mobility, balance, joint issues or if you are claustrophobic you do go through some tight spots or afraid of the dark. You must also be comfortable in water over your head. After you suit up, you will walk a few feet into the jungle where a Big Man like a Shaman will perform a Mayan blessing for your safe journey to/from the underworld. Greet him with Maloob Kin or Good Sun in Mayan. The caves are vast, about 17 miles long with only about 24 of them being fully explored. You will descend about 45 feet underground where you will enter the Secret River. The water temperature is between 69 and 72 degrees F. There are 4 different entrances/routes that can be explored. Our route was called Joy, so if you come back you can have a different experience. The tour takes about 2 hours or so even though you will only have travelled about 1/2 miles. The tour ends with ceremonial toast of Xtabentun, a Mayan spirit that is made with honey and anise and is about 20 alcohol. A buffet lunch was also included with our tour, with choices of salads, lime soup, pulled chicken, rice, pasta, beans and various hot sauce's all served under a palapa. Lunch was very good. As with any attraction, photo packages are available for purchase, we chose the 135 package as it included a USB drive with about 50 photos and you get a choice of any 4 souvenirs including t-shirts, hats and the Xtabentun the Mayan hooch. This was an absolutely amazing experience and definitely unique.
star-5
The cave is not as pretty as it...
Lisa A
, Jun. 2017
The cave is not as pretty as it looks in the pictures but it was still a fun adventure. There arent any safety mesaures inside of the cave so you just step where u can and its sometimes deep, slippery, and you can lose your balance easily. I would definitely not recommend for children under 12.
star-5
I highly recommend this tour. It...
Joanne_O
, Apr. 2017
I highly recommend this tour. It was a totally different experience. At the site we were given a wet suit , reef shoes, life jacket, a helmet with a headlight and were told to shower off any sunscreen on our body before we entered a cave that led to Rio Secreto. Some people decided not wear a wet suit and regretted it later as the water is quite cool. Also I recommend taking one of the walking sticks they offer as the ground in the river is very uneven. I had difficulty seeing in the caves so if you have a waterproof flashlight bring it along. The guide lent me his and it made a huge difference as I could clearly see the rock formations and stalagmites throughout the cave. We floated down the river on our backs led by our very helpful guide. This was a wonderful experience.
1 traveller found this review helpful
star-4
The trip was well worth the time and...
marilyn s
, Mar. 2017
The trip was well worth the time and . Our guide was a trained archaeologist and a very good presenter. They issue water shoes, wet suit, life jacket and lighted helmet. You are offered a walking stick. I took the stick and am glad that I did because you may not touch anything once inside the caves and the underground is uneven. It is a worthwhile experience.
1 traveller found this review helpful
star-5
We cannot express how memorable this...
Jocelyne L
, Feb. 2017
We cannot express how memorable this tour was. As for natural wonders, it exceeds any other cave or underground experience because it is untouched by human hands. If we were in the same location 2000 years ago, the sights would be the very same. No man made lights, paths or modifications. What an opportunity not available anywhere else in the world. It was very safe and the guide was excellent. A must see!

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