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Private Transfer From Cancun Airport To Tulum

star-3.547 reviews
|
Tulum, Mexico
Private Transfer From Cancun Airport To Tulum

From USD141.34 per group (up to 8)

Lowest Price Guarantee

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Number of travellers
1 traveller2 travellers3 travellers4 travellers5 travellers6 travellers7 travellers8 travellers9 travellers10 travellers11 travellers12 travellers13 travellers14 travellers15 travellers
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 hour 30 minutes to 2 hours  (approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English

Operators have paid Viator more to have their experiences featured here

Overview

Saved to wishlist!
Hotel pickup and drop-off (selected hotels only)
Air-conditioned vehicle
Private transportation
Gratuities

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Suppliers and travelers coordinate start times within the given time periods.
Private / One Way 9-15 pax
1/1/2021 - 12/31/2022
Monday - Sunday:12:00 AM - 11:30 PM
Private / One Way 1-8 pax
1/1/2021 - 12/31/2022
Monday - Sunday:12:00 AM - 11:30 PM
  • Tulum , Tulum, Quintana Roo, Mexico

    Hotels in Tulum Area

  • Cancun International Airport , Cancun - Chetumal Km 22, 77565 Cancún, Q.R., Mexico

    Arrival/Departure Flights

  • Coming2 will inform you of the pick-up time based on the arrival/departure of your flight
    • Confirmation will be received at time of booking
    • Not wheelchair accessible
    • The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
    • Near public transportation
    • Infants must sit on laps
    • Most travellers can participate
    • This is a private tour/activity. Only your group will participate
    • OPERATED BY Coming2 Mexico
    You can cancel up to 24 hours in advance of the experience for a full refund.
    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Learn more about cancellations.

    The answers provided below are based on answers previously given by the tour provider to customers’ questions.
    Q:
    What is the policy on face masks and attendee health during Private Transfer From Cancun Airport To Tulum?
    A:The policies on face masks and attendee health are:

    • Face masks required for travellers in public areas
    • Face masks required for guides in public areas
    • Face masks provided for travellers
    • Temperature checks for travellers upon arrival
    See all safety measures taken by Private Transfer From Cancun Airport To Tulum.
    Q:
    What is the policy on sanitisation during Private Transfer From Cancun Airport To Tulum?
    A:The policies on sanitisation are:

    • Hand sanitiser available to travellers and staff
    • Regularly sanitised high-traffic areas
    • Gear/equipment sanitised between use
    • Transportation vehicles regularly sanitised
    See all safety measures taken by Private Transfer From Cancun Airport To Tulum.
    Q:
    What is the social distancing policy during Private Transfer From Cancun Airport To Tulum?
    A:The policy on social distancing is:

    • Social distancing enforced throughout experience
    See all safety measures taken by Private Transfer From Cancun Airport To Tulum.
    Q:
    What measures are being taken to ensure staff health & safety during Private Transfer From Cancun Airport To Tulum?
    A:The policies on staff health & safety are:

    • Guides required to regularly wash hands
    • Regular temperature checks for staff
    See all safety measures taken by Private Transfer From Cancun Airport To Tulum.

    Traveller Tips


    • "Good and efficient transfer from Cancun to Tulum, I would recommend this service to foreign travelers." See review

    Reviews

    3.5
    star-3.5
    47 reviews
    3 stars
    0

    Reviews by Viator travellers

    We perform checks on reviews

    Showing 1-10 of 47 reviews
    star-1
    Horrible Service
    Lisa_W
    , Feb. 2022
    I booked round trip transportation from Cancun airport to our Tulum hotel. They screwed it up and only have us shown as one way. Do not use this service.
    icon Response from Host , Feb. 2022
    Please accept our apologies for any inconvenience beyond our control with the services booked. Thank you very much for your feedback. Our Customer Service Department is at your disposal if you wish us to verify and investigate what happened. Please contact us at coming2@coming2.com providing your Coming2 transfer reservation number and date.
    star-2
    After more than one hour...
    Nina_B
    , Dec. 2021
    After more than one hour waiting in front of the airport our driver didn’t arrive yet, so we had to share another transfer with tourists going into the same direction. So we would not recommend the transfer agency
    icon Response from Host , Jan. 2022
    Please accept our apologies for any inconvenience beyond our control. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back.
    star-1
    We arranged airport...
    Cynthia_M
    , Dec. 2021
    We arranged airport transportation with Coming2Mexico to take us to Tulum. We prepaid. When we Arrived at the Cancun airport we saw a rep from every company but ours. Finally found the rep after about 10 minutes. He said we would leave in 10 minutes. After waiting outside for 45 minutes the rep arranged for Adventor to take us. I think Coming2Mexoco is a small outfit. Better to use a larger outfit with plenty of shuttles. . Adventor was Fine. No thrills but we made it safely.
    icon Response from Host , Dec. 2021
    Please accept our apologies for any inconvenience beyond our control. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back.
    star-2
    stay away, pay more if you need for piece of mind and enjoy your trip
    Aloun_K
    , Sep. 2021
    Not giving them 1 star only because they did pick up and drop me off, but wasted much of my trip trying to get a hold of someone, anyone to confirm my return pick up and time. Viator although responsive, gave me 3 different answers (end up telling me it was cancel and full at one point) and I finally received a confirmation time for pick up late the day before.
    icon Response from Host , Sep. 2021
    Please accept our apologies for any inconvenience beyond our control. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back.
    star-1
    Horrible experience with Coming2
    Jordan_L
    , Jul. 2021
    Do not Use Coming2. Use any other service besides Coming2. They are very unorganized at the airport. We waited an hour to be picked from the airport. The agent kept saying to us 15min finally after an hour we got picked up. When we were supposed be picked up from Tulum Beach near BeTulum at 12:30pm to go back to the airport. Coming2 was no where to be found. At 1pm they were just getting onto the beach which was another 45min to our location. My group ended up taking Taxis to the airport for $390 . Coming2 is not a reliable car service. USE AT YOUR OWN RISK
    1 traveller found this review helpful
    star-1
    Do not rely on!
    Jen
    , Jul. 2021
    On arrival, we had to wait 40 min in the heat before our car arrived. On departure, no one showed up! We had to take a taxi in the end! WhatsApp response is a joke.
    2 travellers found this review helpful
    star-1
    Don't Use Coming 2
    Kisha_R
    , Jul. 2021
    Terrible. No one showed up. We paid the extra for a taxi. The representative at the airport should be more transport about locations and wait times.
    1 traveller found this review helpful
    star-1
    Unfortunate
    Desiree_B
    , Jul. 2021
    Our ride did not show up! Requesting a full refund. Checked in with airport coordinator, they told us to wait 30 minutes. After 30 minutes we asked about the status after 30 minutes and they told us it was still going to another 45 minutes and we should just cancel our reservation and find another vendor. Still waiting on our $300 refund
    1 traveller found this review helpful
    star-2
    Okay
    Sharla_B
    , Jul. 2021
    We did not get a private car as reserved and was told we had to ride with others. Our driver was nice though.
    1 traveller found this review helpful
    star-1
    Horrible
    HIMANI_D
    , Jul. 2021
    Our ride never came. We had to last minute coordinate on our own. Horrible horrible service is all I have to say.
    icon Response from Host , Jul. 2021
    Please accept our apologies for any inconvenience beyond our control. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back.
    1 traveller found this review helpful
    star-1
    Not happy at all.
    Daniel_N
    , Jul. 2021
    They were at the airport waiting with a sign, but the private driver and vehicle didn't show up until an hour later. We were fed many untrouths whilst waiting. 1. the driver is in the toilet, will be right here. 2. big accident at airport entrance causing big delays, and more. Once we were with the driver, he confirmed all untrue and we saw no accident nor traffic. This next part is my fault. They advertised $84 one way. When i paid $168 i assumed i had a roundtrip. Totally my fault, but once realized i was able to book for $112 last minute so at $168 this was a rip off, but at $84 each way was a great price. Again, my error, but please double check for yourselves.
    icon Response from Host , Jul. 2021
    Please accept our apologies for any inconveniences suffered with the services booked. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back. Our Customer Service Department is at your disposal if you wish us to verify and investigate what happened. Please contact us at coming2@coming2.com providing your Coming2 transfer reservation number and date.
    star-5
    Experience
    Ammie_R
    , Jul. 2021
    Edgardo made the 2 hour ride from Cancun to Tulum extremely pleasant. We had a great conversation along the way of the history of Mayas and many more. He truly was incredible!
    icon Response from Host , Jul. 2021
    We are very pleased to know that you are happy with the service provided / had a good experience. Thank you so much for your feedback. Looking forward to greet you again.
    star-4
    Decent
    KIT_C
    , Jun. 2021
    Avg transportation however communication was inconvenient. Tried to message them on WhatsApp which was the only method of communication they listed but never heard back from them. Ended up contacting Viator on WhatsApp and they responded which gave me a peace of mine. Otherwise the ride was uneventful and smooth.
    icon Response from Host , Jul. 2021
    Please accept our apologies for any possible misunderstanding with the contracted service. We are very sorry if the service has not met your expectations. We appreciate your comments and we assure you that we have taken good note to improve our services.
    star-1
    Unprofessional
    Bobby_D
    , Jun. 2021
    The driver was 40 minutes late and would not answer the phone. I had to get a taxi to my destination.
    icon Response from Host , Jul. 2021
    Please accept our apologies for any inconvenience suffered with our service. We have taken notes of your comments and we will check that all protocols are followed. Thank you very much for your feed-back.
    star-5
    Perfecto!
    Edward_W
    , Jun. 2021
    Was so great. My driver Alfonso was fantastic. Very professional. Upon arrival it was quite easy to find coming2 representative after getting through customs. Paying for the private service was exceptional. Thank you!
    icon Response from Host , Jun. 2021
    We are very pleased to know that you had a good experience. Thank you so much for your feedback. Looking forward to greet you again.
    star-5
    On time, safe and very nice driver.
    Todd_W
    , May 2021
    Juan was a joy to ride with and very pleasant. Great experience. A little confusing finding the correct driver but we expected a little challenge.
    icon Response from Host , May 2021
    We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback. Looking forward to greet you again.
    star-4
    Travel
    Dana_B
    , May 2021
    I excepted the ride to have more people inside , but it was just myself and my companion! It was clean and quite which was ok after begin on the flight. Would book with them again.
    icon Response from Host , May 2021
    We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback. Looking forward to greet you again. Regards,
    star-5
    Perfect
    BRAD_H
    , Apr. 2021
    Wonderful drive, driver was excellent .. would definitely use again ! Using as round trip and the price was very reasonable.
    icon Response from Host , Apr. 2021
    Hello Jan, We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback. Regards,
    star-5
    Transport to/from Cancun Airport to Tulum
    Annabelle_P
    , Apr. 2021
    We had a private transfer to/from Cancun airport to Tulum. Very personable and on time. Highly recommend.
    icon Response from Host , Apr. 2021
    Hello Annabel, We are very pleased to know that you are happy with your transfers service. Thank you so much for your feedback. Regards,
    star-5
    Would recommend
    Peter_D
    , Apr. 2021
    Fast service and friendly staff. Clean car. Cheaper than hotel’s offerings for a transfer. Easy to book and confirm.
    icon Response from Host , May 2021
    Hello Peter, We are very pleased to know that you are happy with your transfer service and our staff. Thank you so much for your feedback. Regards,
    1 traveller found this review helpful

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