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Florence Highlights Private Tour by Train from Rome

star-44 Reviews
|
Firenze, Italy
Florence Highlights Private Tour by Train from Rome

From $158.63

Price varies by group size

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon4 hours  (approx.)
Mobile ticket
iconOffered in: English and 2 more

Overview

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Local Guide
Private Tour
Entrance tickets
Local antipasti tastings
Train tickets
Extra food and drinks
Hotel pick-up and drop-off
Firenze Santa Maria Novella , Piazza della Stazione, 50123 Firenze FI, Italy

Hop on the train in Rome and meet your local host at the Firenze S. M. Novella station. Please note that train tickets are not included in tour's price.

This activity will end right where it started.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Travelers should have a moderate physical fitness level
  • This is a private tour/activity. Only your group will participate
  • OPERATED BY Withlocals
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Florence Highlights Private Tour by Train from Rome ?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by Florence Highlights Private Tour by Train from Rome .
Q:
What is the social distancing policy during Florence Highlights Private Tour by Train from Rome ?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Florence Highlights Private Tour by Train from Rome .
Q:
What measures are being taken to ensure staff health & safety during Florence Highlights Private Tour by Train from Rome ?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by Florence Highlights Private Tour by Train from Rome .

Reviews

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Reviews by Viator travelers

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Showing 1 of 4 reviews
star-1
Tour guide never showed up
Vanessa_p
, Jun 2022
For our last full day in Italy we decided to visit Florence. I booked a 4 hour tour with Viator because I knew the lines for all the attractions would be long and I wanted to make the most of my short time in Florence. After booking the tour I booked tickets on the fast train to take my husband and I from Rome to Florence which cost a little more then $200 since it was short notice and we traveled on the business train. When we arrived in Florence I called our tour guide at 9:55am (meeting time was 10am), she told me she was double booked, said “sorry” and pretty much hung up. I called Viator who told me that they did not know what happened and that they would call her and they wanted me to call her again too. She apparently did not answer the phone when they called and she did not respond to my text when I sent her the confirmation information. My husband and I spent hours in Florence but the long lines hindered us from doing much, we were able to get into the academia gallery museum but that was the only museum we could get into due to the long lines. I would not recommend booking with this company. I couldn’t believe I travelled all the way from Rome to go to Florence only to get ditched by someone that was double booked. Viator did send an email around 10:30am saying they would cancel our trip since they could not get a hold of the tour guide, it was extremely disappointing. They did refund the money for the tour guide, but a big part of us traveling all the way to Florence was to have a tour of the town. We went on you tube and looked up self walking tours (the problem is you need to plan this in advance so that you can actually get into the museums/churches). While in Rome we booked multiple trips with Walks of Italy and they were excellent. They did have to reschedule one trip but they were able to take us on the trip another day. If you want to make sure you actually have a tour guide that can get you into multiple attractions quickly I would recommend you use Walks of Italy! I will never use Viator again after this terrible experience.
icon Response from Host , Jun 2022
Hi there, my name is Lieke from Withlocals and I am part of the quality and support team. At Withlocals we want our guests to have the best experience of their trip so we are very disappointed to find out about your negative tour experience. As we cannot directly get in touch with you from here, please email us at info@withlocals.com and we will make sure to follow up on this issue. We are looking forward to your email. Thank you and please accept our apology on behalf of Withlocals. Have a great day, Lieke | Withlocals

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