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Palazzo Pitti - Priority Ticket

star-4.511 Reviews
|
Florence, Italy
Palazzo Pitti - Priority Ticket
Likely to Sell OutLikely to Sell Out

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 hours  (approx.)

Overview

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Skip-the-line entrance ticket
Reservation service
Guide, audio guide, transport services and tips
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY City Florence Tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Palazzo Pitti - Priority Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Palazzo Pitti - Priority Ticket.
Q:
What is the policy on sanitization during Palazzo Pitti - Priority Ticket?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Palazzo Pitti - Priority Ticket.
Q:
What is the social distancing policy during Palazzo Pitti - Priority Ticket?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Palazzo Pitti - Priority Ticket.
Q:
What measures are being taken to ensure staff health & safety during Palazzo Pitti - Priority Ticket?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Palazzo Pitti - Priority Ticket.

Traveler Photos

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Reviews

4.5
star-4.5
11 Reviews
4 stars
0
3 stars
0

Reviews by Viator travelers

Showing 1-4 of 11 reviews
star-5
Chistano was wonderful....
michelleanne_a
, Dec 2021
Chistano was wonderful. He shared all his knowledge as a historian and once he knew my background in art history he showed is all the Rachael's. We were thrilled to be able to learn so.much from him. Thank you.
icon Response from Host , Jan 2022
Dear Costumer, thank you for your time and for sharing your positive experience with Cristiano at the Pitti Palace. Greetings, City Florence Tours Staff
star-2
Unnecessary
Ezra_L
, Oct 2021
Appointment was for 11 museum opened at 1 30 To pick up ticket I need to go out of my way There are no lines for pitti tickets Easier and cheaper to just get at museum or on line
icon Response from Host , Oct 2021
Dear Customer, unfortunately the Pitti Palace in this post-emergency covid 19 period, changes its opening hours very often. In recent weeks the Palace is opening only during the afternoon, from 13.30 onwards and this is not up to us. It is a decision that is taken directly by the director of Palazzo Pitti, since there are not many staff available, unfortunately he has to make shortened opening hours. Is also not our fault if there is little tourism and few queues in this period, we do our service, booking the ticket at a scheduled time and deliver it to the customer. As for our office, we have the meeting point in the historic center of Florence, we pay a very high rent to maintain such a central office, so as not to have a meeting point on the street like many other tour companies do. Anyway the office is only 10 minutes by walk from the Palace and is clearly indicated on the voucher. I'm sad that your experience was not satisfactory for you, we did our best, we were available any time, responding you at the phone also early in the morning, before the opening time of our office, trying to help you. We also helped you to find a place to have lunch and we're sad that after this you wrote a bad review. Anyway thanks and best regards. CityFlorenceTours Staff.
star-5
overwhelming ...
VIOREL_B
, Sep 2021
overwhelming by all means - architecture, gardens and interiors. how lucky dostojewski must have been, to live just across the street. anytime again.
icon Response from Host , Sep 2021
Dear Doctor, thank you for sharing many of your visits in Florence with our agency. It was a pleasure to have you and your family as our guests. We hope to see you soon. Greetings, CityFlorenceTours Staff.
star-1
Manque de pratique
Vronique_M
, Aug 2019
Je n'ai pas pu utiliser mon ticket car impossible retourner pour le retirer. Un seul bureau dans tout Florence pour distribuer ces billets c'est très difficile de revenir si loin les chercher. Meilleure organisation si on les recevait par email après la commande et le paiement.

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