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star-3.56 Reviews
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Florence, Italy
Safety measures
icon1 hour  (approx.)
iconOffered in: English
Safety measures
icon1 hour  (approx.)
iconOffered in: English

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Safety measures
icon1 hour  (approx.)
iconOffered in: English

Overview

The Duomo is one of Florence's must-see attractions, and also among the most popular. Avoid a long wait to get inside by reserving a timed-entry ticket that lets you skip the line. Admire Renaissance paintings and devotional art inside Santa Maria del Fiore Cathedral, and climb to he top of the cupola if you wish. Your ticket also includes access to all the other monuments of the Duomo complex, including the baptistery, bell tower, and museum.
  • Save precious vacation time by pre-booking a ticket to the Florence Duomo
  • Explore the art and architecture of the massive cathedral at your own pace
  • Enjoy panoramic views from the top with an optional dome climb
  • See the original baptistery doors and other treasures at the Opera del Duomo Museum
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Priority Access Reserved Tickets to the Cupola of Duomo
  • Confirmation will be received within 48 hours of booking, subject to availability
  • Not wheelchair accessible
  • Near public transportation
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Travelers should have a moderate physical fitness level
  • OPERATED BY Italy Pass tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during in USE?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by in USE.

Reviews

3.5
star-3.5
6 Reviews
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Reviews by Viator travelers

Showing 1-2 of 6 reviews
star-1
Duomo cupola
michaelsvictor
, Jan 2020
Do not buy! I bought this ticket believing it added significant value over the standard 18 euro ticket purchased in the Duomo. It is the exact same ticket, though for more than twice the price. It saves no waiting in line and offers no additional value at all. Do not purchase this ticket. And i would strongly avoid supporting this company. I consider the advertising to be basically fraudulent.
icon Response from Host , Jan 2020
Dear Michael, First of all thank you for your feedback. But we really have to mention some important facts about the product. The ticket you had isn't just a standard ticket. Its Reserved access ticket to visit the Dome. With a standard ticket you wont get to climb the Dome since you don't have the reservation. The access to the dome is limited in number and are hard to get. And unlike any other Museums the climb to dome is through a small passage. So the line was because of that. The rate was quite high just because we had to maintain the same rate of the Christmas season as part of the special offer regulations. We did offer you a free upgrade to our Guided Dome Tour to compensate the amount you paid, but you weren't interested. We always make sure that our clients are 100% satisfied with our services and for us hearing this comments from you is disappointing. We will make sure that it doesn't happen in the future. Thanks and regards Italypass
star-1
Triple entourloupe?
michle_b
, Aug 2020
Visite de la coupole du duomo de Florence le mardi 4 août 2020, pour 2 personnes . 1)Le rendez-vous viator pour avoir les 2 billets d'entrée est fixé d'abord par e mail à 12 h30 . Puis viator écrit par mail quelques jours après qu'il y a un changement pour 13 h30. Le jour-dit , nous y allons quand même à 12 h 30 . Heureusement !!! le correspondant viator est là, à 12 h 30 , ne sait rien de la modification , et nous donne nos 2 billets pour la coupole; nous n'aurions trouvé personne à 13 h 30 et aucune possibilité de faire la visite étant donné la faible possibilité d'entrées . 2)EN PLUS, Nous nous rendons compte que nous avons payé 35 € par personne à viator alors que le billet coûte 20 € pour tous les autres visiteurs( prix indiqué sur le billet remis par le correspondant) soit 15 € de trop pour chacune des 2 personnes ; 3)ENCORE EN PLUS, ce billet "viator" ne permet aucune autre entrée à aucun autre musée contrairement à ce que viator avait annoncé. Je demande donc un remboursement de 30 € ( 15 € X 2 personnes ) ref. BR- 785176768
icon Response from Host , Aug 2020
Hello Sir and Madame Iam Amedeo the guide was waiting for you ,I am sorry for this ,We gave you your tickets and it is expensive because If we organise this service and buy tickets in advance for you this not for free ,next time try to but btickets from the ticket office ,you need to undersatnd that tickets fro Dome sold out at least 4 dayes before So our work must be paied and the rest of mony commission not for us it is for Viator ,now with this bad reviìew you damage my company and this not good spcialy we gave you ,your service Thanks

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