Uffizi + David & Accademia - Priority Tickets

Dear Customer, all that includes the purchased package is clearly written on the booking voucher. Our agency books your tickets and collects them on your behalf, accompanying you to the entrance of the first museum described on the voucher and providing you with all the indications to visit the second museum later. We appreciate that you admitted your mistake for not reading the product description right. Next time we encourage you to do it without writing reviews for something that is clearly written about the product you buy. Greetings, CityFlorenceTours Staff

Dear Customer, i’m sad that our service hasn’t been satisfactory for you. We always trying to do our best, we also try to make a good service with the office located in the historical center of the City. We pay a very high rent to maintain such a central office, so as not to have a meeting point on the street like many other tour companies do. The address of our office is written on the booking voucher and is very close to the Uffizi gallery. However, we don’t believe we deserve a two-star review, we delivered the tickets to you at the booked time also if you arrived little bit late at the meeting point, we also contacted you, helping to find our meeting place. We tried to do our best, with education and respect. Personally, I would never be able to make a negative review for a small inconvenience like that of the meeting point, especially in a difficult period like this, after two years in which we have not worked and we have been closed due to the covid emergency. Making bad reviews for these little things only makes our work even worse. Anyway thanks and best regards. CityFlorenceTours Staff.

Dear Customer, we are sorry that the visit was not fully satisfactory for you. The entrance times of the tickets for the 2 museums, Uffizi and Accademia Gallery, are separated by a gap of time that allows the free visit inside, because by booking only the entrance tickets it's not easy to visit the two museums in a short time. In the description of the package, it's written that the visit can last from 4 to 6 hours. if you were interested in seeing only the most important things in a short time, having an explanation during the visit, you could have booked a guided tour. The experience would certainly have been better, in the package description there is clearly written "Priority Tickets" and in the exclusions of the package there is clearly written "guide". We're sorry, we hope to see you again in Florence, doing a guided tour with us. Thanks and Best Regards, CityFlorenceTours Staff.